Wegovy Product Facts
This is the generic (chemical) name for Wegovy®.
What is semaglutide?
This is the button a PSSA selects to begin work on a document in the Inbound Fax Manager
What is "Load Next Available Fax"?
Patients younger than this age are automatically disqualified from NovoCare® program services.
What is 12 years old (11 or younger disqualifies)?
This is the phone number CMs warm-transfer Wegovy® patients to for claims-processing questions.
What is (888) 870-2340?
This is the minimum number of HIPAA identifiers all agents must confirm before discussing a specific patient account with a caller.
What is three (3)?
This is the maximum FDA-approved weekly maintenance dose of the Wegovy® injection.
What is 2.4 mg?
This Enrollment Assistance service type is selected only when the patient's first PSRF is received and there is no preexisting Onboarding case on file.
What is Onboarding?
If a caller isn't affiliated with the patient's account, this is what a CSR must obtain from the patient before discussing anything with that caller.
What is verbal authorization?
This is the maximum calendar-year savings amount available through the Wegovy® copay card.
What is $3,000?
This is the phone number for Language Line Services used to bring in an interpreter.
What is (866) 874-3972?
This is the number of different dose strengths available for the Wegovy® pen.
What is six?
When a single fax contains documents belonging to more than one patient, this is the process a CSR must complete before the fax can be processed.
What is file separation (separating the fax)?
This is the number of outreach attempts a Case Manager makes to a patient or HCP to collect Missing Information (MI) before an effort is considered unsuccessful.
What is three (3)?
Before triaging a patient's prescription to a preferred CVS retail pharmacy, this must be on file.
What is written consent?
This is the closing question a CSR must ask before releasing every call, per the "One Call Resolution" requirement.
What is "Is there anything else that I can do for you today?"?
Wegovy® pens must be stored in the refrigerator within this temperature range.
What is 36°F to 46°F (2°C to 8°C)?
After identifying potential duplicate patient accounts through the Inbound Fax Queue, this is the action a CSR must take.
What is sending a Teams® message to program leadership with the ARx IDs and Inbound Record Number?
Patients in these two states have a patient consent expiration of 12 months (rather than staying open-ended).
What are Maryland and Minnesota?
These are the only two patient insurance statuses eligible for the Wegovy® Savings Offer — everyone else, including anyone with government-sponsored coverage, doesn't qualify.
What are Commercially Insured and Cash Patients?
This is the tool a CSR opens from an open case to send program texts or marketing emails, based on the patient's (or caregiver's or HCP's) communication preferences.
What is the Fulfillment Center?
This is the maximum monthly savings amount for the Wegovy® pill copay offer, where patients may pay as little as $25/month.
What is $100?
A CM provides this insurance-like info (BIN, PCN, and Group number) to a patient after they're enrolled in this Wegovy® program.
What is the Savings Offer (copay card)?
This is the EA stage status update required when a patient is ineligible for services, declines consent, or the HCP requests the enrollment be stopped.
What is "Cancelled"?
Before 1/1/2026 the Wegovy® pen copay card offered $0/month with this maximum savings per 28-day supply; after 1/2/2026 it dropped to $25/month with this new maximum.
What are $225 (before) and $100 (after)?
A CSR gets a call from the parent of a 14-year-old who lives in Puerto Rico, has no insurance of any kind, and wants to enroll in the Wegovy® Savings Offer.
What is "eligible" (meets the age 12+, U.S./territory residency, and no government-sponsored insurance requirements)?