provides unmatched security included at no extra cost
What is Constant Guard/ Norton Security Suite
100
Customers experience the Value of this product before they are even installed
What is Pre-activation Opportunities/ Xfinity WiFi/ Hotspots/My Account app/ Connect App
100
When do you reflect and get your first YES
What is Start
100
Pay your bill/ troubleshoot/ chat/ manage appointments
What is My Account
200
LOC, BAL, OUT, NOAPPT, STOP, COMMAND, VOD
What is Text Commands
200
Download speeds up to 10Mbps/ Upload speeds up to 2 Mbps
What is Performance Starter
200
Mbps
What is Mega bits per second
200
A sales conversation starts with:
What is Open question/ WHO
200
Take your entertainment with you, turn your device to a personal TV screen / Stream your recordings
What is Xfinity TV app
300
EDP is $20.00- no connect app
What is Unlimited Savor
300
Be connected on the go/ over 15 million nationwide
What is Xfinity WiFi/ Hotspots
300
Our internet service gives us a number of email address for free!
What is 7 email accounts
300
When customers hit my hot buttons, what are 3 things I need to do:
What is Stop- Breathe-Think
300
Connected and on the go unlimited nationwide talk and text/ readable voice mail/call forwarding/ PLUS 4 additional phone numbers for any WiFi-enabled mobile device.
What is Xfinity Connect app
400
#* on a package in CSG
What is a Commitment/ "Contract"
400
Digital Preferred/Starz/ Streampix/ Blast/ choice of Voice or XH?
What is X1 Preferred Triple Play
400
150mbps Down/ 20 Mbps Up
What is Extreme 150
400
After highly recommending the product, its time to:
What is Close
400
3rd party app on the X1 box to enjoy tunes
What is Pandora
500
$12.00/GB or $45.00- Either way Huge Advantage
What is Xfinity mobile
500
Access the shows and movies you have purchased to own, through On-Demand to watch on your phone to pad?
What is Xfinity On Demand Purchases App
500
Download speeds up to 1 Gbps/ upload speed up to 35 Mbps
What is Gigabit/ 3 year agreement/ ETF
500
The Quality team listens to how many of your phone calls per month
What is 4
500
On the X1 box/ stay updated, need a rain coat, need to leave earlier?