Name Entry and Name Change
International patient can present with any form of identification.
What is Passport Only
Patient types populate break the glass
What is employee, confidential, and incarcerated?
__________ or more languages are available at MD Anderson for verbal telephonic translation by request and _________ or more are available via telephone 24/7 on demand.
What is 200.
The Patient Right and Responsibilities document is available in which languages?
What is Arabic, Chinese, English, Spanish, and Vietnamese.
Per the _________ policy a workforce member such as a patient service coordinator (PSC) can make a ________ to a patient's name.
What is name change policy/name correction.
Example: Patient name is Charnese however, in OneConnect the patient's name is spelled Charneese. The front line staff can remove the extra "E" in the patient's name.
(True/False) When entering a name such as Mr. John Smith I should place Mr. in the name edit section of the registration activity only.
What is False? Per the name entry policy, we do not use titles.
In the event of an unauthorized disclosure of PHI what steps should be taken.
What is contact Compliance and your supervisor.
The patient’s preferred language for receiving health care information and the patient’s need for an Interpreter must be documented in _____________.
What is the patient’s medical record.
All patients will be provided a copy of the Patient Rights and Responsibilities document during __________ and offered a copy of the document upon each subsequent __________ and _________.
What is new patient registration and admission.
The process for patients with confidential flags calling for assistance with scheduling.
What is call the patient on the other line to direct him to Mychart for all communication due to his confidential patient type?
*Remember patients with Confidential flags must have an active Mychart.
A _________ must be placed in Epic for patients that have punctuations as a part of their name.
What is space? No punctuation is placed in OneConnect.
Notice of Privacy Practice is provided at registration and ______________.
What is any time a patient asks for a copy?
Section 1.2. A
Faculty, trainees/students, and other members of MD Anderson’s workforce with fluency in a language other than English can provide patients with __________,_________, and _________ in the language they share with the patient.
What is directions, guidance, and information about accessing various services.
The University of Texas MD Anderson Cancer Center maintains a _________ policy against threats or actual violence of any kind. Actions taken in response may include reduced or monitored patient visits, denial of entry or medical care, and criminal charges.
what is zero tolerance?
Workforce Members using or participating in Official Social Media must never give specific medical advice. Instead, refer the patient or person posing the question to ______________________ __________________ for assistance in triaging the question or request.
What is askMDAnderson or Strategic Communication?
(True/False) When a patient states they have had a name change and present the proper documentation the front desk staff should change the name in EPIC.
What is false? Front desk staff are not allowed to change a patient’s name.
At what point does a patient provide their Social Security number
What is we (workforce members) never asks patients for their social security numbers?
Primarily responsible for assessing if a translator is needed for a patient.
What is the Clinical Team? Section 5.3
When a patient states at the front desk or over the phone that they have questions about her billing and has additional insurance what departments and phone numbers should you provide to the patient?
FCC helps with questions about insurance coverage. 713-792-4322 or 844-294-4322
PBS can help you understand your bills. 713-792-2991 or 800-527-2318
Remember to scan the new insurance card and send to FCC.
It is the policy of MD Anderson that all Workforce Members who participate in ______________. Must not participate to the extent that it interferes with job responsibilities/performance or results in direct costs to the institution; Must not engage in _______________ that purports to be on behalf of MD Anderson; Should not engage in _________ that impairs discipline by MD Anderson superiors or harmony among co-workers, has a detrimental impact on close working relationships with other MD Anderson Workforce Members that are necessary for the efficient operations of the institution, impedes the performance of the employee’s duties, or interferes with the regular operation of the institution; and
Failure to abide by this policy with respect to participation in and use of ____________ may result in corrective action, up to and including termination.
What is Personal Social Media
Who are the two parties that can enter a name change in EPIC for a patient and what duties do the PSC's have when a patient presents the documents at the front desk.
What is Patient Access and Admissions.
Properly scan, email or notify the Patient Access team of the documents to make the name change in the system.
Paper documents containing Confidential Information and/or Sensitive Information (including PHI) that need to be disposed of should be _________or placed in ____________.
What is shredded or placed in institutional secured shredding bins.
Steps put in place for patients that decline MD Anderson interpreters and only want family members to translate.
What is contact Patient Advocacy for the patient to sign a waiver? Notify supervisor and clinical team.
On what Form within the registration activity do you document patient rights?
What is "Appointment Details Form" in the patient rights field.
The following are examples of activities that require a patient’s written HIPAA authorization:
Posting a photograph or video recording of a patient, including live video or photographs where a patient may be walking by in the background;
Mentioning a patient by name;
Posting a diagnostic image that has a name, MRN, time, or date on it;
Describing a patient encounter with enough specificity that the patient or someone who knows the patient would know who you are talking about; and/or
Responding to a post or public message with additional details about a patient’s health.