New Accounts & COO
Where would you check if you receive a New Account Application & COO Form in BPM, but do not have a related new account BPM case?
What is AWD
How can you tell that an account is Margin or Options Approved?
What is the Trading Profile
Note: Margin can also be identified in the Cinergy line of the account
OLE does not have Case Ownership except for which scenarios?
NIGO Emails
Divorce Docs
Partial transfers in %
best practice: leave a CRM alert for partial transfers in %
What is the most efficient way to pull up a client's account?
What is searching by account number
Best Practice: This pulls up the client with transact authority or the client whose TIN it is reporting under
What would you do if you receive only an LOI to retitle a nonretirement account into a Trust account?
What is NIGO the client for a new account application and COO Form
Best Practice: Look for related documents prior to NIGO contact
When would you need to deconvert an Admiral mutual fund?
What is if the recipient currently does not hold the Admiral fund and the transfer amount is below the fund minimum
Note: If you get a hard stop, a licensed crewmember will need to process
TA can be processed same day, but VBA will need to settle prior to deconversion
What holdings do you need to transfer in BETA?
What is worthless securities and negative debit/credit balance
Note: Any holding with a grey box in CRAVE will have to be moved in BETA
What is Gifting, Divorce, partial/share/dollar transfers
What is unique about the TA transfer screen when it comes to moving holdings?
What is that you have to select each individual holding for a maximum of 5 holdings per case.
Note: Recipient must be searched with both existing fund and account number
If the client does not hold the fund(s) you are transferring, you will need to select "Add a Vanguard Mutual Fund"
What is the only TA New Account we open in OLE?
What is ESA
Note: This request would come in on the ESA Change Form
Note 2: We would only open the account if the new beneficiary does not have an existing account?
When are you able to transfer cash as a gift?
What is when it is accompanied by additional holding(s) that are considered gifts
Note: If they are only transferring cash, NIGO to inform the client the transfer is not eligible for a gift
What is the post procedure for full transfers that include FundAccess funds
What is to create a trailing dividend case and suspend for 3 business days to monitor for dividends.
Note: FundAccess funds cannot be transferred to TA accounts
FundAccess fund dividends will not show up in BETA
What Inherited IRA transfer is not a consolidation?
What is an Inherited IRA Trust/Estate transfer to another Individual's Inherited IRA
Note: This would be sorted to Transition
When is it important to check for daily accrued dividends?
What is when you have to utilize the Universal COO Calculator to divide share transfers to multiple recipients
What is one scenario in which you are allowed to do a transfer/redemption same day?
What is TA - TA with a request for immediate redemption
Note: For the redemption, the green box under the recipients account will need to be checked off
XP/VBA is always NIGO as it is considered a written order & future dated request (NIGO recipient, not gifter)
What is the procedure when there are past payable dividends?
What is there isn't one, nothing, none, zero, zilch, nadda
Note: We do not know if when/if they will ever be paid out and have no way of tracking that
What do you do with a court document that is not a Divorce Decree, but references Vanguard needing to act on a divorce proceeding?
What is sort to Cllient Sup-Transcript-Scanned
Note: OneGuide states OPS MAINT-MAINT-PULL (Shame on them since it will most likely be sorted back to COO since Divorce)
What do you do with an LOI that requests a freeze to be placed on an account due to a legal or divorce case?
What is sort to OPS ADVCO - Restrict - Indexed
These holdings need to be moved in share increments? (pay no mind to $$$)
Bonus: Why must these holdings be moved in shares increments?
What is Fixed Income
Note: Holdings are bonds, CDs, and US Treasuries. These must be moved in marketable shares
Bonus: If they are not moved in share increments, they become unmarketable and treated as cash
When is a trust transfer not a Retail COO or Gift?
What is if there is a universal freeze on the account saying a COO must be on file. This indicates that the trust is under a decedent SSN and must be transferred out as due to death
Note: Sort to Transition