Crisis Development Model
Definition of Anxiety
What is a change in behavior?
The space around you, generally 2-3 feet
What is proxemics (or personal space)?
Two types of questioning
What is information seeking and challenging?
Factors that influence behavior.
What is precipitating factors?
Nonviolent Crisis Intervention Values and Philosophy
What is care, welfare, safety, and security?
Staff response to the last step in the Crisis Development Model (Tension Reduction- decrease in physical and emotional energy)
What is Therapeutic Rapport (Re-establish communication)?
Communication through touch
What is haptics?
Staff response to refusal behavior
The ability to manage your own behavior and attitude
What is rational detachment?
Maintaining physical contact without consent
What is a grab/hold?
Definition of risk behavior
What is behaviors that may present a risk to self or others?
Definition of kinesics
What is body language?
5 steps in the Verbal Escalation Continuum
-Questioning
-Refusal
- Release
- Intimidation- Tension Reduction
Assesses the likelihood and severity of an event
What is the decision making matrix
A weapon making contact with a target
Beginning to lose rationality.
What is defensive?
3 Components of Paraverbal Communication
What is
-Tone
- Volume
- Cadence
An active process to discern what a person is saying.
What is empathic listening?
3 Reasons to Use a team approach
What is
- Safety
- Professionalism
- Litigation
The concept that behaviors and attitudes of staff impact behaviors and attitudes of those in their care and vice versa.
What is integrated experience?
4 staff attitudes/approaches in the Crisis Development Model
What is
- Supportive
- Directive
- Physical Intervention
- Therapeutic Rapport
3 Reasons for Using the Supportive Stance
What is
- Communicates Respect
- Nonthreatening
- Maintains Safety
3 keys to limit setting
What is
- Simple/clear
- Reasonable
- Enforceable
3 productive results of an increase in fear and anxiety.
What is
- increased speed and strength
- increased sensory acuity
- decreased reaction time
An algorithm designed to assist staff in the assessment of risk behavior and decision making required during the use of physical interventions.
What is the Opt-out sequence?