CPI Crisis Model
This is the first Behavior level of the CPI Crisis Development Model
Anxiety
Define "body language" and give two examples.
The postures, gestures, facial expressions, and movement used to communicate.
What is the fancy word for the vocal part of speech (not the words)? Not what we say, but how we say it?
Paraverbal Communication
What are the staff interventions when a Person Served is in a defensive behavior level and is attempting to INTIMIDATE or threaten themselves or others?
Take the threat seriously, seek assistance
What are the Core Values or Philosophy of CPI?
CARE, WELFARE, SAFETY, SECURITY
Person posing a risk to themselves or others in the CPI Crisis Development Model.
What is Risk Behavior?
A Person Served tapping their foot, beginning to pace, looking around the room a lot, loudly sighing, or grunting are signs of...
Anxiety.
What are TWO Rational Detachment Strategies that we can use in a Crisis moment?
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1. Breathe
2. Use Grounding
3. Think, then say
4. Observe
5. Ask for help
-- DOUBLE JEOPARDY--
What are the two types of questions?
Information Seeking and Challenging Questions
Why is the Crisis Development Model important?
Because it provides a guideline for identifying stages of distress and how to respond to each stage quickly, safely and appropriately.
Double Jeopardy
What is the staff attitude when a Person Served has reached the Tension Reduction level?
Therapeutic Rapport: re-establish communication.
DOUBLE JEOPARDY
What are the three components of Paraverbal Communication?
Tone, Volume and Cadence.
When we are in Post Crisis.... We take into consideration these 3 areas:
1. Supporting in the Present
2. Understanding the Past
3. Planning for the Future.
True
When a Person Served is in the defensive behavior level and RELEASING, what is the staff intervention?
Allow venting and remove audience if possible.
What 2 variables are used in the Decision Matrix?
Severity & Likelihood
What is the staff approach when a Person Served is showing signs of anxiety?
Supportive--be empathetic, neutral, offering help, check in, acknowledge the anxiety "I notice you tapping your foot..."
We use the Supportive Stance because it communicates respect, is non-threatening and maintains safety. What are the three "p's" of the Supportive Stance?
Position, Posture and Proximity
What is a Precipitating Factor? and give two examples.
Internal and/or external causes of a behavior.
weather
medications
other people
When a Person Served is noncompliant and we set limits, where on the Verbal Escalation Continuum is the person?
Refusal
TRIPLE JEOPARDY
What is Post Crisis? Who is it for?
It's a time to reflect and discuss the incident and make any necessary changes and plans for the future. It strengthens relationships, provides closure, and is a time to teach and learn from one another. It is for both the CPI team and the person in crisis.
When a Person Served is showing signs of Defensive behavior and losing rationality, what should the staff approach be?
Directive: set limits, model expectations, find common ground, redirect, etc.
Listening with Empathy: which two do not belong?
A. Remain Non-Judgmental
B. Use closed ended questions
C. Give your undivided attention
D. Do all the talking and interupt often.
B and D.
When do we use a physical intervention with a Person Served?
When Person Served is posing a risk to self or others, only as a last resort (and it's the least restrictive intervention).
follow policy and plan of service.
What are the three keys to effective limit setting?
Limits must be Respectful, simple/ clear, and reasonable.
What is a Trauma Informed Approach?
list at least two
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1. Consider the person's life experiences
2. Undertand that every person is unique
3. Respect persons preferences and whats important to them.