Coupons & Such
Coupons & Such 2
Common Questions
In the Box
Staff Skills
100

Describe rules for Academic Comps (Music comps, Theatre comps)

We must have a list of the names and events. Music students get one comp. Theatre students get two comps for opening weekend. 

100

When do we offer people $2 tickets? What are the rules?

Academic tickets for UVU students, two max per event. Student Rush tickets, one per ID, for Noorda shows starting noon on the day of the event. 

100

Where is room 646

(Here)

100

What are two things we do in the Box when we aren't helping customers?

Tidy the Box and Review the Binders

100

What do we say when we answer the phone?

Welcome to the Blair Family Box Office at the Noorda 

200

Describe rules for SOA staff/faculty comps

FT gets 2, PT gets 1. Academic shows only. 

200

Show: How to sell someone tickets to the Film Series

It's under Packages, You click what events people are going to go to. 

200

Where is the Music Library?

By the far outside doors, last hallway on the right, second door on the right. 

200

Walk me through the process of selling a water bottle. 

Sell it in the system, go get the key which is located in the back room, unlock the water bottles, remember to re lock the water bottles, return the key. 

200

Show: How to show people in the Noorda Center that the Box Office Staff are available to help. 

Demonstrate.

300

How do the discounted Mariachi Divas tickets work?

UVU Employees will ask to purchase the Mariachi Divas tickets at the $10 price. We need to verify they are staff, and then can sell them the tickets. (How do we verify that someone is a UVU employee?)

300

Describe how the Arts Card works

Ideally Danielle will be taking care of this. They can call in 3 business days before the show. Then we'll be exchanging ONE of their purchased tickets for the event ticket of their choice.

300

How many seats are in the Concert Hall?

Three answers: Main Floor (504-524), Including Balcony (709-729)

300

When do we do reconciliation?

For Cash and Vouchers. (Go over how Vouchers work and what they look like)

300

Show: How do we see the show description? 

(Demonstrate)

400

What is the current summer discount code?

SummerFun2024

400

Patron wants to add more tickets to their season package. How do we do that?

EB25% or RSP20%

Make sure they have a previous reservation with the appropriate discount before selling them the additional tickets

Only for General Public Tickets

400

What do you do/say if someone asks you questions about renting a venue?

Invite them to check out the venue rental tab on our website, give them Kylie's contact info, let Kylie know someone might reach out to her soon. 

400

SHOW: How do we refill the ticket machine?

Demonstrate how to refill the ticket machine in the Box Office. 

400

What are the rules surrounding Suspended Orders?

only use for 5 minutes, then release. 

500

What shows can people use the Get Out pass to see? When can they reserve their tickets?

Noorda, 1pm. (In person or *over the phone. )

500

What do we do when someone comes to redeem a Get Out Pass?

We pull up the Get Out Pass document and record their number. If all is well, then we can give them the ticket they've requested. We HAVE to physically see their Get Out Pass in order to give them their ticekt. 

500

What email should people look for In their inbox when searching for electronic tickets?

no-reply@audienceview.com

500

What are we responsible to do for the Lost and Found? 

post it on the website, when people pick things up make sure to get their info. 

500

What to do if someone asks for a press pass.

We should know ahead of time from marketing. Check on the event checklist. What is their name, where are they coming from, who gave them permission to be here. Verify the information before giving them the press pass.