Customer Success Dashboard Basics
What NPS score is considered a “Good Standing Program”?
What is...
8 or higher
This district has at least 1 Field Program in the Risk Indicator Category
What is...
District Risk Indicator
This is one action you can take after identifying a concerning trend.
What is....
- Site check-ins (PQR-V submissions)
- Additional coach support (low PQR-V categories)
- Coach schedule review (strategic FL placement)
What are two indicators that may signal a PROGRAM needs support?
What is...
This Risk Indicator has an Active Site Health score of 4 and a SIP
What is...
Program Risk Indicator
These internal team members may need to be communicated with when dashboard trends suggest operational risk
Who is...
the SSM, TM, OM, HR, DOO
This dashboard best practice helps identify program trends, key operational metrics, and spotting potential risks before they escalate.
What is...
Navigating and reviewing dashboard data & trends
What Dashboard feature could you use to view school site specific scores?
What is...
"Drill Through"
THIS is the difference between reacting to issues as they arise VS proactively using dashboard data.
What is...
Identifying Risk Indicators & taking action to resolve the concern