Hotel Facts
Our hotel was opened in this year:
1991
How many pillows are in a standard room with two queen beds?
9 (Don't forget the one in the chair)
How is a work order different than a case in GXP?
Work orders can be done later, cases are immediate.
Eye contact at 15, speak at 5.
What does Capo Capo mean?
The Boss's Boss in Italian.
How many guest rooms do we have in the hotel?
407
What color is the chemical used to clean and disinfect multiple surfaces?
Yellow
Which company works on our Elevators?
Otis ...(For now)
How many times do you use the guests name?
3 Times.
How many times should the phone ring before it's pickup up?
68,000
What should always be stamped on bedroom pillow tags?
The Date
What is it called when you re-finish a tub or shower?
Re-Glazing
What is the name of our Property Management System?
FSPMS
22, 23 & 24
Which floor has the least amount of guest rooms?
4th Floor
What is "Commitment To Clean"?
Marriott Hotel's cleanliness training program.
What does the "chiller" do?
Keeps cool water flowing in the hotel.
What is the name of our loyalty program?
Bonvoy
Name all 4 streets surrounding the hotel
Main Street, Martin's Lane, Atlantic Street & Waterside Drive.
What was the name of the 1st restaurant in the hotel when it originally opened in 1991?
Stormy's
What should be removed (or checked) when a guest has a feather free request?
Duvet Insert & All Pillows
What temperature should the A/C be set in the summer in guest rooms?
68*F
Can you check in using your cell phone?
Yes!
What does the "W" stand for in "JW Marriott"
Willard