Norms Basics
These are defined as “Ground Rules” for group members.
What are group norms?
This type of knowledge relates to group norms generally learned through observation.
What is social knowledge?
This refers to the quality of group interaction that is similarly experienced by all group members.
What is group Climate?
This behavior raises the level of defensiveness as the speaker appears to be judging or blaming the listener.
What is evaluation?
Defensiveness is reduced significantly when a speaker is seen as straightforward and honest.
What is spontaneity?
This directs the behavior of the group as a whole. For example establishing group meeting times and task assignments.
What are general norms?
There are two types of pressures. One specializing individually and another based on rewards and validations from leaders.
What are internal and external pressures?
A group of friends that meet to play pickup softball likely have high social cohesion but low….
What is task cohesion?
This raises resistance when a speaker tries to change the attitude or restrict the listener's activity.
What is control?
This behavior results in the speaker identifying with the listener’s problems along with accepting their reactions at face value.
What is empathy?
According to Hackman, this is the only thing that norms apply to, not to feelings.
What is behavior?
This references the process of teaching and learning norms, rules and expectations of a group.
What is group socialization?
This is a theory that explains how inside jokes or shared stories create a greater sense of community.
What is the symbolic convergence theory?
This behavior attempts to make a person feel like a "guinea pig” by having hidden motivations, tricks or gimmicks.
What is strategy?
Instead of being rigid or certain with a way of thinking, this behavior is willing to experiment with new ideas.
What is provisionalism?