This step is required to process any request in the GUI, ranging from Authorizations to Address Verifications?
What is Let the system VALIDATE?
100
Use this application to look-up a merchant number if they cannot be found on the common merchant list?
What is MSA?
100
State the appropriate action if you receive System Unavailable or System Unsupported on an Address Verification.
What is Instruct the merchant to contact the issuer or issuing bank?
100
$500 or less
What is the FLOOR LIMIT?
200
American Express card numbers begin with these numbers?
What is 34 or 37?
200
State the proper verification of the dollar amount.
What is in dollars and cents?
200
Press this button on the GUI when the merchant has more than one Authorization Request.
What is Multiples?
200
State your reponse to the System message "Yes, Address and Zip Code Match" when processing an Address Verification.
What is "Merchant, the address matches".
200
Go here to locate the merchant number for Bed, Bath, and Beyond.
What is the Common Merchant list?
300
North Merchant ID numbers contain how many digits?
What is between 3 and 12?
300
State the first piece of information you would ask for when the Merchant states they have a foreign address verification request?
What is/are the 1st 6 digits of the Credit Card?
300
The name of the tab in MSA where you can find the Discover BIN and the merchant's Amex/Discover SE#'s.
What is Entitlements?
300
State the action you must take on the response "Invalid Transaction Code" after you have re-verified all information.
What is Call for a Referral?
300
We only process authorization requests for whom?
What are Merchants?
400
Provide the correct format for the following Domestic Address: 1123 1/2 Bridge Street Apt 2B, Louisville, KY.40202.
What is 1123122?
400
State the correct response you would provide the merchant if they state they have a question regarding his or her merchant statement.
What is "Merchant, I will need to refer you to your Client Services for assistance?
400
State the use for the "Search Pending" button on the GUI (North Platform).
What is to find out the outcome of a Foreign Address Verification?
400
State the proper procedure if you receive "Exact Match" on an Address Verification.
What is Refer the Merchant to the issuing bank?
400
Ghost call procedure.
What is Sate your greeting twice, and then state "Merchant if you can here me, I cannot hear you. Please call back for a better connection."
500
2 part answer: The tran code for Address Verification, and the format for keying in the dollar amount.
What is 7 and with decimals?
500
State the 5 pieces of transaction data needed for a BASIC Authorization.
What are the Merchant Number, Card Number, Dollar Amount, Expiration Date, and Transaction Code.
500
Merchant needs the number for their Merchant Services. State the information you would need to request from them and where you would use that information.
What is the number they called you on and you would go to Merchant Redirect in the Reference Guide.
500
State the action you must take if you get a system response of "Timed Out- Retry".
What is advise the merchant that YOU (the agent) must call the issuer?
500
Provide this number to American Express during an Amex SMO Referral Call (especially when the Referral Code is not available).