Customer Service
#1 Essential to Excellent Customer Service
What is empathy?
CGBUU
What is Dash-8 tail number?
What year was North Star Air Established?
What is 1997?
Check In Time
What is 90 minutes prior to departure?
YFH
What is Fort Hope?
What % of all purchasing decisions are based on how a customer feels they are being treated?
What is 70%?
CFKGL
What is Basler tail number?
2016
What is the year that North Star Air and Cargo North merged?
Fare Options
What is Saver, Thrift, Flex?
Webequie
What is YWP?
First Step to Empathy and Understanding
What is put yourself in their shoes?
18,000 Payload
What is the ATR 72 Payload?
54
What is the number of remote Northern communities NSA services?
40 lbs
What is a passengers primary baggage allowable weight?
Muskrat Dam
What is ZMD?
Percentage of Customers who want an immediate response
What is 90%?
Oversize Cargo Door
What is Basler BT-67?
Ontario's Last Frontier
What is Pickle Lake?
Easiest way to identify if an item is Dangerous Goods
What is SDS sheet - Section 14 Transport Information?
YVZ
What is Deer Lake?
Percentage of customers that will remain loyal to a company with friendly service representatives
What is 73%?
1994
What year was the first Basler manufactured?
How many community partners does North Star Air have?
What is 11?
Reservations Toll Free Number
What is 1-844-633-6294?
ZPB
What is Sachigo Lake?