CasePro
Star Station
Chargebacks
Correspondance
Disputes Reason Codes
100

 When the analyst selects Work case search, clicks search criteria and enters card number.

What is access a case in CasePro? 

100

This used to locate a transaction. 

What is transaction research? 

100

This drop-down option is usually available when we have chargeback rights. 

What is the advanced chargeback request? 

100

This is used to request additional information. 

What is the DS01 letter? 

100

John ordered a large 2 topping pizza and a large order of cheesy bread, to be delivered at noon for lunch, but it never arrived. John reached out to Papa John's and got no answer. 

What is Non Receipt ?  13.1 / 4855

200

This is the information form the cardholder sends when questioning a discrepancy of a transaction. 

What is the dispute form? 

200

Purchase Completion that normally gives you the advanced chargeback option.

What is a PCV transaction?

200

Velera HANDLES DOC/DOC REQUIRED

What is the exception comment for MC? 

200

This is a letter advising No Chargeback Rights. 

What is a DS10? 

200

Jack cancelled his monthly gym membership, and cancelled on June 10th 2024, but continued to be charged. 

What is cancelled services ? 

300

This is how to capture a 3270 screen.

What is a screen scrape ? 

300

This is a transaction type for a merchant credit or transaction return.

What is RTC or RTN ?

300

This is where you see the case ID number to copy for your memo.

What is the  Action Completed screen?

300

For Northeast Debit, select the 1st, 3rd, and last check boxes.

What is the letter body options?

300

This chargeback reason code is used when the terms of sale were misrepresented at the point of sale by the merchant.

What is misrepresentation 13.5? 

400

This button is used to forward a case back to the Financial Institution in CasePro.

What is the green arrow? 

400

This will always be $0.00 unless a partial amount is being disputed.

What is the actual amount? 

400

This is done to complete the chargeback for Visa. 

What is the Vrol questionnaire? 

400

Incorrect Amount:

  • How much should you have been billed?
  • A copy of the finalized bill/receipt reflecting the correct amount that you should have been billed will be required to support your claim.

What is the dispute requirements?

400

This reason code is used to dispute a single transaction that was processed more than once.

What is Duplicate processing? 12.6 or 4834 

500

This is how we generate the letters to the cardholder.

What is the letter wizard? 

500

This is where existing chargebacks can be located.

What is exception processing ?

500

The path to saving EBF.

What is the N-Drive/ops/restricted /case management common/mastercard expedited billing form/1st stage ? 

500

This is where you locate the email address, to send to the cardholder.

What is the NM EP screen? 

500

Sally ordered a Mother of the Bride dress in size 14, Champagne color to be delivered March 24. 2024, but received a Light Pink Dress size 4 on March 23, 2024.

What is Not as Described?