In the Lease
This is where the total lease amount is located.
What is the first page of the lease?
This is how to start the de-escalating process.
What is telling them you completely understand and want to help?
This is how you answer the phone.
What is with a smile?
You should never say this phrase when telling them no.
What is say unfortunately or similar?
This is the first thing to do when someone walks in.
What is stand up and approach them?
This paragraph supersedes the rest of the lease.
What is Special Provisions?
This is where angry conversations should happen, if possible.
What is a private area?
This is the first thing you ask when on a phone call.
What is the caller's name?
This is the tone to have when writing an email.
What is a professional tone?
This is when you should notify a manager for any issues.
What is immediately?
This is the number of installments for someone having to pay in full.
What is 0 installments?
This is the best tone to have when de-escalating a situation.
What is a neutral tone?
This is how you put someone on hold.
What is ask if they are okay with being put on hold?
This should be at the bottom of every email.
What is your name?
This is the information when telling a manager of an issue.
What is the person's name and unit number?
This addendum list the specials other than concessions.
What is none of them?
This is when you can hang up or ask them to leave.
What is when someone becomes aggressive or belligerent?
This is the length of time to leave someone on hold.
What is less than a minute.
This should happen for every email received.
What is reply to?
This is when you can talk about other residents/leads/applicants/guarantors.
This is where it states that utilities are split.
What is the first page of the lease?
This is the final task after de-escalation.
What is add to the activity and send a follow up email?
This is the last thing to do after a phone call.
What is add activity?
Any email sent outside of Entrata should be here.
What is in the activity?
This is who you go to when you have complaints about a coworker or a task.
What is a manager?