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Go Phone Trivia
100
If a customer has U-Verse TV and wants to order new DirecTV, do they qualify for the new two-year price guarantee offer? If a customer has DIRECTV and migrates to a new U-Verse TV account do they qualify for the 2 Year Price Guarantee?
Yes, No
100
A $5 AutoRefill discount is available on which Premium-No Annual Contract plans?
Only $45+ Monthly Smartphone Plans
200
When a customers has an existing product and orders a new qualifying product, will the two-year price guarantee be on all products?
No, only new products qualify for introductory rates and the two-year price guarantee. Existing products remain on their current promotion or price point.
200
On the $60 Monthly GoPhone Plan- If a customer exceeds their 5GB high speed data allotment, and is roaming in Mexico/Canada, what happens?
Nothing, the customer can still access Unlimited data at a lower speed
300
If a customer only has two or three TVs at point of sale and calls back later to add a third or fourth, does the monthly rate for the All-Included change?
The customer will be required to pay the one-time fee, and the monthly rate will remain the same. The All-Included plan includes up to four TVs.
300
GoPhone activity is commissionable, True or False. What is the requirement for it to count towards your "Wireless Opportunity" commissions?
True, In AT&T Retail every new GoPhone activation, sold with a $25+ refill (or auto-refill) at a time of activation will count towards your "Wireless Opportunity" commissions.
400
What New Services requires unification and what new services do not require unification?
Requires Unification: New U-verse Internet, New U-verse Voice.......... Does Not Require Unification: New DIRECTV, New U-verse TV
400
AT&T GoPhone - Premium, No Contract service runs on... -The same network as our post-paid service -The same network, but with a much smaller footprint than our post-paid service -A separate network with equal capabilities -A separate network with lesser capabilities
The same network as our post-paid service
500
A customer signs up for New U-Verse Voice. What are the requirements in order to qualify for the 2-year price guarantee?
Customer must unify New Unlimited U-verse Voice with at least two of the following: New/existing DIRECTV/U-verse TV, New/existing U-verse Internet, New/existing postpaid mobility wireless voice
500
What's TRUE of the NEW GoPhone East Asia/India Package? -Unlimited calls to China, India, Hong Kong, Singapore & South Korea -Reduced minute rates to 30 other regional countries -Available for $15 (per 30 day cycle)
They're ALL true!