Column 1
Malware for devices are essentially looking to:
Steal sensitive information, such as personal data, passwords, and financial details, among other things.
What is Ransomware?
Ransomware holds a device or files "hostage," typically until a ransom is paid.
What is Phishing?
Phishing is email that targets and tries to trick people into providing their personal information or downloading something that can give criminals access to it.
What is the "LifeLock Identity Alert System?"
We monitor for fraudulent use of a member's social security number, name, address, and or date of birth in applications for credit or services within our network.
When we say the phrase "within our network," what are we referring to?
Our network includes a wide variety of companies across many different industries - credit card issuers, wireless providers, retail credit lenders, payday lenders, and more.
What plan(s) includes the "Credit, Checking, and Saving Account Activity Alerts?
(a) LifeLock Ultimate Plus
(b) LifeLock Advantage
What is a VPN?
A VPN is a Virtual Private Network that gives users online privacy and anonymity by creating a private network from any internet connection. It works by creating a data tunnel between your local network and an exit node in another location, which could be thousands of miles away, making it seems as if you're in another place. VPNs also use encryption to scramble date sent of a WI-FI network.
True or False: All of our LifeLock Plans include "Dark Web Monitoring."
Answer: True
True or False: Although LifeLock Select/Standard members won't receive credit features from all three credit bureaus, they will still receive a monthly credit report and score as well as credit monitoring provided by Equifax.
False
How much are members eligible for Stolen Funds Reimbursement and Personal Expenses with the LifeLock Advantage Plan?
Answer: $100,000
True or False: If members detect fraud on their account, they have 60 days to let us know, and we'll help them if their bank holds them liable.
True or False: If we use someone other than the caller's card, we have to obtain their verbal consent to use it.
Answer: True
After enrollment is complete, we send a _______ to the customers, showing them to how to access their Member Portal.
Answer: Welcome Email
Name one feature included in the member portal.
(a) Credit Reports and Scores
(b) Financial Activity Alerts
Which plan(s) allow customers to share their Investment accounts for us to help monitor?
LifeLock Ultimate Plus
True or False: If a customer already has Norton or LifeLock by itself and wants the other half of the service, we have to use a different email that isn't associated with their existing account.
Answer: True (otherwise, we have to transfer them)
True or False: We can answer questions about the product/service in the Introduction (before we read the Ultimate Plus disclosure) as long as we say "within our network."
Answer: False
What is the Virus Protection Promise?
If we can't remove a virus from a customer's device, we'll reimburse them for the entire cost of their membership.
What is the DEFAULTWEB promo code used for?
The DEFAULTWEB promo code is used to match prices on the website.
What is Knowledge Base?
Knowledge Base is a database that includes answers to frequently asked questions.
What are the two ways customers can turn of automatic renewal?
(a) They can turn in off in their customer settings via their member portal, or (b) they can call Member Services
What is Stolen Wallet Protection.
If a member loses their wallet, they can call us and we'll help them replace the contents in their stolen wallet.
Bonus Question: What is your trainer's zodiac sign?
Answer: Aries
Bonus Question: How long has LifeLock been in business?
Answer: LifeLock has been in business since 2005. Fun Fact: CEO, Todd Davis publicly posted his Social Security number as part of a 2007 ad campaign to promote the company's identity theft protection services.