Hang-ups
You're on the phone with a sincerely interested client and the call drops. You try and call back but it goes to Voicemail. What do you do?
Leave a VM and follow up with a text message.
This type of therapy is designed to help individuals confront the objects, activities, or situations they fear by putting them in situations with the thing or situation they fear.
Exposure therapy
What does a client who is seeing a student pay if they have medicare?
$45
When is it OK to schedule a first time client intake under a 90837?
NEVER
You see a mouse in the hallway. Who do you notify?
Chad
A local marketing person calls asking to speak to someone about helping RFC market to new clients. Now what?
Cognitive Behavioral Therapy
According to our informed consent, how many sessions can a client have if they did not pay for their last session?
0
We send 8 forms to each new client. Name 5 of them.
Gad-7, PHQ-9, CC auth, informed consent, GFE, Getting to know you, ROI, Demographics.
There is a large fire in the group room and its spreading fast. Who do you call first?
911
A client with a large outstanding balance sends a text with a photo of their Credit card and a message that says, "Pay my entire balance with this card." Now what?
Delete the photo of the card, inform the client we cannot accept the card info this way and they should delete the photo from the phone and text history, gather the info by phone and get a CC auth form on file.
This is a structured psychotherapy designed to help individuals recover from traumatic memories and other distressing life experiences that utilizes eye movements, tappers and other tools.
EMDR
What is the contract rate for a 90791 with CIGNA?
$127
Can you save a new client in SP without a phone number or email address entered?
Yes, BUT DONT!!
A student from TCU calls about wanting to intern with us. Which 2 people do you notify?
Amanda and Anna
Former client of Brian is wanting to book with us again. They prefer But are open to other in-person male therapists at the Oak Lawn Office. All male clinicians are fully booked at Oak Lawn. Now What?
Connect client with CCC with detailed notes about preference. CCC will waitlist or place with available therapist.
Which of these is NOT a Modality used in mental health: Internal Family Systems, Somatic, Action-Oriented Accountability, Chess Therapy.
Action-Oriented Accountability
According to our Informed consent, when is the client supposed to pay for their portion of their bill?
At the time of service.
Yes
A client calls to get copies of their chart notes. Who do you notify?
Kylie (Privacy officer)
Client with large balance has been told we need to pause services until they can arrange a payment plan. They call in crisis to see their clinician same day and their clinician is free. now what?
Notify Clinician of crisis. Arrange payment for crisis session, if session is needed. Use opportunity to arrange payment plan.
What is the most common used Modality in the United States?
CBT
A client owes us money but their card is declining in SP and they swear the card is good. They even send screenshots of their bank statement with a large balance that appears 100% legitimate.
Send to Chad to attempt to run card through a third party merchant.
What room/location do you select for a virtual CCC session?
Telehealth First-session
Anyone but Isaiah.