MSD loves acronyms
MAP
Manuals And Procedures
What is MSD's definition of Rent?
A client is considered a renter when they pay for accommodation, and:
they pay for their own food and/or service costs separately; or
the amount they pay for accommodation includes other costs (e.g., food and/or service costs), but they’re itemised on their accommodation agreement and can be separated out.
What does FAD stand for?
First Available Date
Hasta La Vista Baby
Terminator 2: Judgment Day (Bonus points: Arnold Schwarzenegger)
What is always coming but never arrives?
Tomorrow
HSP
Housing Support Products
What is MSD's definition of Board?
A client is considered a boarder when they:
pay for their accommodation and food, and
the food costs can't be separated out from their payment.
If a client calls on 13/08/2026, what is FAD?
10/08/2026
Roads? Where we're going, we don't need roads.
Back to the Future 2 (Bonus points: Doc Brown)
What starts with the letter T, ends with the letter T, and has T inside of it?
Teapot
MCSD
Manager Client Service Delivery
Name three subsides impacted from boarder/renter declarations.
Accommodation Supplement
Temporary Additional Support
Income Related Rent Subsidy
Special Benefit
Sole Parent Accommodation Benefit for Student Allowance
Away from Home Allowance
If a client calls on 22/08/2026, what is FAD?
24/08/2026
Tell me, what exactly is the function of a rubber duck?
Harry Potter and the Chamber of Secrets (Bonus points: Arthur Weasley)
What word is spelt incorrectly in every single dictionary?
incorrectly
AIOS
All In One System - This is the name of the new platform that will be introduced.
Client has declared a non MSD landlord or organisation (i.e. landlords living at a different address). What information do we need to update/check for the client?
Hint: Should have 3 answers.
Client’s address ✅
Landlord details in client’s CMS evidence ✅
Client’s housing subsidy in SWIFTT ✅
Name 2 changes when the 14-day rule does NOT apply.
Income declarations (always charge income and review entitlement for the period in which the income was earned)
Changes to relationship status (reconciliations and separations)
Cancellations due to death
Warrants to Arrest
Ah. This grumpy old race car I know once told me somethin', it's just an empty cup.
Cars (Bonus points: Lighting Mcqueen)
What has cities, but no houses; forests, but no trees; and rivers, but no water?
A map.
SAYSUP
School And Year Start-Up Payment
If a client provided a letter that told us the following information, what definition would it meet?
I pay board of $350.
This covers room, wifi, power, and water.
Neither definition of rent or board.
We must ask the client to provide a breakdown of the costs to correctly assess rent as the cost does not include food.
What is FAD for CDA?
FAD for CDA is the beginning of the pay period following the event.
Child Disability Allowance is paid 2 weeks in arrears and is paid fortnightly on a Tuesday. The first day of the pay period would be the Wednesday after the Child Disability Allowance payday.
I'm going to steal the Declaration of Independence.
National Treasure (Bonus points: Nicholas Cage)
If you had only one match and entered a dark room containing an oil lamp, some kindling wood, and a newspaper, which would you light first?
The match