FEATURES AND BENEFITS
FREQUENTLY ASKED QUESTIONS
PRODUCT KNOWLEDGE
FLOOR AWARENESS
WILDCARD
100

What material is the Laredo Power Reclining Sofa made of?

Polyurethane

100

How much Cash Back on REV will a customer get from June 19-22?

8%. DOUBLE THE CASH BACK

100

In the event of a LifeTime Milestone, Flexiti will make a one time payment equal to the LESSER of which amounts?

The Customer's next 3 consecutive monthly payments up to $2000 or  remaining balance

100

Where is the Dawson Power Reclining Chair Made?

Made in India

100

How much must a customer spend in furniture to qualify for 10-15% off their TV purchase?

$2000

200

What is the maximum weight capacity of the L2 Motion Pro Adjustable Base?

650lbs

200

How much is the Bamboo Package and Ice Package respectively? (queen)

199 and 229

200

Which Adjustable Base does not come with Adjustable Legs?

L2 Motion Tilt

200

How much is the Power Reclining Single Battery Pack?

$169

200

If a customer purchases a mattress for $1099, then uses Sleep Tight Guarantee to switch their mattress to one worth $999, how much will they get back as in-store credit?

Nothing

300

A customer purchased a bed frame from us for $599. They live 60km from the store. How much will the assembly cost?

$194+$10= $204 + tax

300

When upgrading a customer from a boxspring to an adjustable base, how much would the basic head up base and warranty cost. (queen)

$659

300

A customer is interested in purchasing a sofa with a powered head rest and zero gravity, what would you recommend them?

Jackson Sectional

300

What is the Coffee Table that is displayed with the Haven Sofa?

Drake Coffee Table

300

Will the drivers assemble the Kingstown Dining Table?

Yes, as it is a 4 legged table.

400

How many coils can be found in the Queen Oxford Tight Top Firm?

1250 coils

400

A customer is looking for an LG 30” Smudge Resistant Stainless Steel Fridge with French Doors and external Water dispenser, what SKU would recommend them?

86022024

400

The Feeling Connected Sectional, Connex, is available in how many colors?

4 Color Options

400

If a customer was requesting red chairs for their room, besides the "Raptors Chair" and "Zane Office Chair", what are 3 options you could suggest?

Nina Swivel Glider Recliner, Piper Accent Chair, Fava.

400

True or False, Suite Replacement is offered in all 5 year warranty purchases.

False, Suite Replacement is not available on wood products.

500

What are the 4 color options for the GE Café knobs and handles?

Brushed Copper, Brushed Stainless, Brushed Bronze, Brushed Black

500

If a customer is on a deferred payment plan, and their simply secure coverage will pay out the next 3 monthly payments, how much is paid out?

5% of its purchase plan amount per amount

500

What is the weight capacity of the Magnus Power-Lift Recliner Chair?

350lbs

500

What is the refresh rate on the Samsung Tizen OLED TV?

165Hz

500

When dealing with a direct shipment item, what must the sort code be on the invoice?

WDS