Online survey software (Cassell and Hiremath 2013, p. 411)
100
"A set of questions asked of a defined community in order to get a...handle on community values, activities, qualities, or perceptions" is defined as what assessment method according to Cassell and Hiremath?
Surveys (p. 408)
100
_________ were also used in addition to a survey in Miller and Hinnant's study.
3 focus groups (p. 565)
100
Which percentage of the respondents said they used the library website in the Miller and Hinnant survey?
86%
42% or
91%
91% (p. 566)
100
Name two types of surveys Cassell and Hiremath talk about.
Return on investment (Cassell and Hiremath 2013, p. 405)
200
The pro of this assessment method is simplicity and low-cost. A con is "lack of accountability" and "randomness." It is considered a more informal method by Cassell and Hiremath.
Suggestion boxes (Cassell and Hiremath 2013, p.408).
200
The three aspects that should be evaluated according to Cassell and Hiremath are ________, _________, and _________.
Reference collection, reference staff, and reference services (p. 406)
200
What percentage of people responded to Miller and Hinnant's survey?
26% or 572 undergrads and 228 employees (p. 564)
200
At which school did Miller and Hinnant conduct their survey?
University of Wisconsin - Eau Claire
300
LibQual+ is...
Standardized survey for library service quality (Miller and Hinnant 2016, p. 560)
300
"Intended to meet the immediate needs of users" and often not in circulation because of the frequent use by staff and users according to Terrell.
reference collections (p.55).
300
According to Miller and Hinnant, the three essential elements of the library are _________, _________, and __________.
library collections, customer service, and library buidling (p. 559)
300
In the 2003-2004 school year at Stetson University, what percentage of the 25,626 reference sources were used, as Terrell states?
Only 8.5%! (p. 58)
300
In Cassell and Hiremath's continuum of assessment methods, which is the simplest method and which is the most complex?
Simplest = suggestion boxes
Most complex = case studies (p. 407)
400
User Experience (UX) does what?
"Helps us to understand if the end user finds a service, product, environment, or interaction is useful,
usable, and desirable."(Miller and Hinnant 2016, p. 562)
400
"Helps us to understand if the end user finds a service, product, environment, or interaction is useful,
usable, and desirable."
User Experience (UX) (Miller and Hinnant 2016, p. 562)
400
"____________ are the most common method of assessment used by libraries" based on Ch. 20.
In-house surveys (p. 409)
400
How many libraries are operating in the US according to Cassell and Hiremath?
121,785 (p.405)
400
What model does Terrell (jokingly?) say libraries should embrace, where a "collaborative, non-shushing zone" would be found?
cafe model (p. 56)
500
"Welcome Cards" used by San Francisco Public Library are...
Cards that provide full computer and online catalog access to patrons who cannot meet ID requirements. They can also check out one item at a time (Terrell 2015, p. 60).
500
These 3 methods are most effective at gauging user satisfaction according to Miller and Hinnant.
Likert scales, rankings, and free-form response (p. 564)
500
Terrell states that the authority of _____________ is questionable compared to print resources based on assumptions of librarians who prefer print.
web-based or online reference sources (p. 56)
500
This percentage of students said they were very dissatisfied or dissatisfied with not having adequate access to power outlets in the Miller and Hinnant survey.
27% (p. 566)
500
Name 2 books Miller & Hinnant reference in their section about survey wording and design.
Say it with data: A concise guide to making
your case and getting results
Survey questions: Handcrafting the standardized
questionnaire
How to conduct surveys: A step-by-step design