Black Friday
Daily Double:
When is actual Black Friday?
When does Black Friday promos start for us?
Black Friday is Nov 26th and Cyber Monday is Nov 29th however, we will be introducing BF offers and promos as early as Nov 18th with additional promotions launching the week of Nov 22nd.
Go/offersjobaid.
What can you find here?
This gives you Current offers summary.
Proactively close your sales. What tools do you have available?
Black Friday only - Bonus Amazon Echo
$5 off Optik TV combo - extended until Dec 2
1 free Theme Pack - extended until Dec 2
Copper closing offers (e.g. Copper 3p closing offer - $40 off internet + $15 off + $15/$22 off SHS Optik TV)
What was before Wi-Fi 6?
Wi-Fi 5 is 802.11ac, released in Jan 2013. (up to 3.5 Gbps)
Wi-Fi 4 is 802.11n, released in Oct 2009. (up to 600 Mbps)
Daily Double:
What is your go to TOS offer?
What is the go to product benefit?
Basic at $6/mo (2 devices)
Standard at $10/mo (2 devices)
Complete at $15/mo (10 devices)
Ultimate at $20/mo (20 devices)
go/BlackFriday
go/BrightFriday
go/offersmadeeasy
What can you find here?
What is the Cyber Monday offer?
Incremental $50 Bill Credit / per product in DIGITAL ONLY
What is Wi-Fi 6?
Wi-Fi 6 or 802.1ax, released in late 2019.
(up to 9.6 Gbps)
You can learn a lot about your customer by asking the right questions. What are your "right probing questions" to ask for Mob?
Are you interested in getting better value on your mob plan?
Would you consider a Certified Pre-Owned device?
“Would you be interested in hearing more about purchasing a Smartwatch or Tablet?”
How much are you paying now?
How much data do you use?
What is our inventory shortage shipping timelines for devices that are affected?
It is important to set the right expectations that the shipment of their device may take up to 8 weeks (TELUS) or 12 weeks (Koodo).
Prior to completing a renewal through Direct Fulfillment or when talking to a customer who is planning on completing a renewal online with a device that is experiencing a shortage.
What is Personal Security? and offer?
TELUS is partnering with Invisawear to provide safety devices disguised as everyday jewelry and accessories with professional 24/7 monitoring.
$15/month and offer includes:
✔ First month free on monthly plan
✔ 1 free wearable devices
What is Kit fee for SHS self install?
Kit Fee is a $100 charge for SHS self-install sales and will appear on the first bill
Kit Fee is fully refunded if installed within 30 days
Kit Fee is an incentive for customers to install their SHS product
List 3 benefits of Wi-Fi 6?
Support more devices at the same time.
Faster.
Tri-band (2.4Ghz and 2x 5.0Ghz)
Lower Latency
Extended battery life of customer devices
What does TELUS Mobility offer that makes us stand out?
Device Care Complete
Bundling
Certified Pre-owned Devices
Bring it Back options
Superior network coverage
What is the Black Friday offer for SHS?
Receive an Amazon Echo Show 5 Gen 2 ($0)
With any pro-monitored plan
(Value $100)
why do I have to pay taxes up front?
“TELUS Easy Payment is a zero percent interest program, with no fees to participate. Since we are required to collect and remit this tax amount in the same month the device was purchased, customers are required to pay this amount up front.
Rest assured on your monthly bill, taxes will be only be charged on your plans and services.”
Who does Internet for Good apply to? (4)
Youth - aging out of foster care
Low Income Families - Families who receive max Child Care Benefit
People with disabilities
Welcome to Canada - newcomers to Canada
How much is Wi-Fi 6 for new customers?
Free of charge with all “new” PureFibre internet plans. Starting Nov 15.
Cx Objection: Mobility “This is not good enough. It is still too expensive. Is that really the best you can do?”
Let's show some CAN DO.
“I totally understand where you are coming from. It’s our goal at TELUS/Koodo to always ensure our customers are receiving the best we have to offer. I definitely want to ensure you get the most value to upgrade and will gladly review all options and available promotions with you to ensure you’re getting the best possible deal.”
What is the TOS offer for Black Friday?
$3 off TOS Standard for 6 months - prospects only
What is the Boxing Day offer?
Incremental $50 Bill Credit / per product
what is the accelerate TOS campaign?
Accelerate TELUS Online Security loading by providing 115K Internet customers with a free 3 month trial of TOS Standard.
Customers will be sent monthly communications with the opportunity to opt-in or opt-out of the trial
Customers who do respond, the service will drop off after the free trial period
Cost of Wi-Fi 6 hardware for existing customers that want it?
$168 one time.
We can set up your home with the latest Wi-Fi technology and future proof your home for $168"
What is your go to offer for Internet only customer calling in about billing?
Cross sell Optik TV + SHS on WHB pricing