Customer Care Wiki
This acronym is used for a sample analysis request form.
What is a SARF?
These are the three labs currently using the US Laboratory Supply Order Form.
What are Allentown, Salida and Crete?
This author wrote the children's story about Sam-I-Am trying to convince the narrator to try Green Eggs and Ham.
Who is Dr. Seuss?
This form is used in the US when a customer wants to order swabs.
What is the U.S. Laboratory Supplies Order Form?
This pampered and glamorous London heiress and fashion designer kidnapped spotted puppies with plans to make the softest fur coat ever.
Who is Cruella de Vil?
This term is used for a customer that we have not done business with before and does not have an active account with us
What is a prospect?
This MXNS lab is located in Missouri.
What is Springfield?
This English playwright includes Romeo and Juliet, Hamlet and Much Ado about Nothing.
Who is William Shakespeare?
This form is used when you want to send a Tier 3.
What is an Expert Response System (ERS) Form?
Besides his lifelong goal of world domination this small aquatic crustacean has is determined to steal the Krabby Patty secret formula.
Who is Plankton or Sheldon J. Plankton?
This is the name for any result that does not have numerical value (typically suspect/positive/negative).
What is a qualitative result?
Dyad labs is located in this city in Utah.
What is Salt Lake City?
This American author is known for horror/supernatural classics such as It, The Shining and Misery.
Who is Stephen King?
This form is used when a customer wants their results to report on separate reports.
What is a COA Split Request Form?
This aquaphobic malevolent ruler of the Winkie Country sets forth to steal shiny red shoes off the feet of an unsuspecting girl traveling on a golden path to the Emerald City.
Who is the Wicked Witch of the West?
This is the name for any result that has a numerical value.
What is a quantitative result?
This city is the home for our two labs located in Illinois.
What is Crete?
This author created a story about a young boy named Harry and his life at Hogwarts School of Witchcraft and Wizardry.
Who is J.K. Rowling?
This form is used if a customer would like to receive/pay invoices via Coupa.
What is a Customer Invoicing Portal Request Form?
This cybernetically-enhanced Sith lord was seduced by the dark side of the Force and led the Empire’s eradication of the Jedi Order and the search for survivors.
Who is Darth Vader?
These are results on an analysis that requires further confirmation to attain a definitive result.
What are Suspect/Presumptive results?
This US city is the payment remit address for US Customers.
What is Chicago?
This English novelist is known primarily for her six major novels including Pride and Prejudice as well as Sense and Sensibility.
Who is Jane Austen?
This form is used if a customer is interested in using our Fed-Ex portal to ship their samples.
What is an MXNS Shipping Program Form?
This genocidal warlord from Titan, whose objective was to bring stability to the universe by wiping out half of all life at every level because as he believed its massive population would inevitably use up the universe's entire supply of resources and perish.
Who is Thanos?