GSR's
What elements should be straightened/cleared when closing a GSR?
What are chairs, whiteboards, cords, and doors?
What 3 things should you include when filling out a hold slip?
A patron asks to book a study room right after a 3 hour booking. You tell them no because it's policy. What form should you fill out?
What is a Service Denial Form?
For whom should you stand to serve?
Who is EVERYONE?
"It makes me happy, like the little white girl I am" - referencing a Caramel Macchiato from Dunkin
Who is Dylan Cumbo?
When enforcing GSR policy, you should change the status from "confirmed" to WHAT?
What is "denied"?
What two steps should be completed before putting a pick out on the hold shelf?
Name 5 things that are on every desk inventory list.
What are sticky notes, staples, paperclips, maps, and alcohol wipes? (Varied answers)
What is a good rule of thumb for conversations with friends on the clock?
What is keep it to a max of 5 minutes?
"absolutely not! FREE THE DOGS!" - Referencing banning men wearing flip flops
Who is Tanner Simoneaux
How often should you rove to enforce GSR policy?
What is every hour or so? (Until 10 pm).
What extra step do you need to complete when picking books for ILL from the robot?
What is checking out the item to ILL - 10100101?
Name 3 tasks that are on every opening procedure (excluding reserve)
Dust/straighten the desk, desk inventory, check markers/rags
What are general guidelines for dress code?
What is keep it clean, professional, and neutral in color?
“Uni-brows run in my family and I’m like, ‘Not me! It’s stoppin’!”
Who is Tanner Simoneaux?
What are 3 examples of an exception to general GSR policy?
What are interviews, club activities, faculty/staff reservations?
What is the correct process for taking an item off the expired hold shelf?
What is finding the book on the hold shelf and scanning the item in?
If a lost item is returned, what is the proper procedure after returning it?
Email borrowing services with the barcode of the item, details of the item, name and LUID of the individual who returned it, THEN put a sticky note on the item with YOUR name and the date and put it on Brad or Julia's desk.
By what time should you review and submit your hours for each week?
When is by 8 AM on Monday!
"After I do this, they're gonna be calling me the John Wilkes Booth of Booth moving, cause I'm gonna kill it."
Who is Jonah Schmucker?
What is ask them to turn it off?
Why do we scan in items when they are picked?
What is so that their location is updated and the patron is informed that their request is ready?
When registering a new patron, what is the patron's primary identifier?
What is their LUID number?
What is one way to ensure speed of service to each customer?
What is make the customer the priority, leave tasks for later; acknowledge a waiting customer while you are helping another one.
"My mom used to call me 'Bushy-eyed momma's boy"
Who is Sam Bame?