HG
A customer comes in store explaining how they lost their diamond pave huggie on vacation. How do you proceed?
Ask the customer how they lost this piece. If you discover that it was related to quality then get Shylo, Jamie, or Savanna to submit lost item replacement form.
If they state they lost it in luggage then explain how we are unable to replace lost items however she can buy a single!
Is solid gold hypoallergenic
YES
Is fashion hypoallergenic?
No
What stone represents endless love
Diamonds!
What is our NET goal for this month?
$205K
A customer purchased the parker necklace, two days later exchanged it for the parker mini necklace. Then a week later decided she didn't like the style anymore and wants a refund back to her card. What are the steps you take for a locked transaction needing a refund.
Go to the hub and locate the Manual Shopify Refunds template. Save this as a Copy, Fill out the form, then send the form to Tara@gorjana.com, CC Shylo & Jamie.
What is the most affordable necklace we have in fine (Name & Price)?
Diamond & Opal necklace $155
What types of chains are the below;
Parker, Tatum, Venice, Wilder, Marin,
Paperclip, Bar, Herringbone, Curb, Rope
What stone is meant for healing?
Turquoise
What is our return & exchange policy?
30 days full return onto original form of payment. after 30 days can still exchange or receive store credit if still in new condition
A customer wants to return a piece within 30 days of the purchase because they are unhappy with it, but the clasp is broken. How would you proceed?
Return it through the POS as normal then floor damage it afterwards.
It's my wedding anniversary with my Wife in November and we have three beautiful kids. What necklace would you recommend and why?
Blue Sapphire Trio Necklace
Our pieces are plated by a process called ________
Electroplating
What are the 4 precious gemstones?
Emerald, Diamonds, Rubies, & Sapphires
What is the first step in RFS when creating an IA for a gift card, and why is this important?
Changing the damage location from CARLSBAD to the CORRECT location we aren't putting damaged product back into our inventory.
A customer comes in with the lou hoops to happiness due to closure. You notice that they have a brass post and we still have backstock of those ones. Do you proceed by giving them a new pair of the brass posts, or create an IA to purchase the stainless steel post?
Create an IA to purchase a new pair of the SS post
What are the two tennis bracelets we a carry along with sizing and pricing of each one
Classic Diamond Bracelet: $2,300 & $2,500 & $2,700
Melbourne Diamond Tennis Bracelet: $2,450 & $2,650 & $2,850
Name 5 of the 8 of the necklace layered sets and pricing
Newport Layering Set: $132
On Repeat Layering Set: $98
Parker Mini Layering Set: $118
Parker Layering Set: $118
Enzo Layering Set: $108
Poppy Pearl Layering Set: $135
Venice Layering Set: $128
Tatum Layering Set: $128
Name all of birthstones with the corresponding months
Feb = Amethyst
etc
What is our AOV & Conversion Goal for this month?
AOV: $160
Conversion: 40%
A customer comes in with a sellable discontinued piece that they received as a gift and wants to exchange it for something else. How do you proceed?
Go through RFS and create an IA, and hit DISCONTINUED & SELLABLE
What are the 4 C's and explain the different between each one.
Color = Represents the absence of color. Examples: GH & JL
Clarity = Assessment of small imperfections on the surface and internally. Examples: SI1 & SI2
Cut = Greatest influence on a diamonds sparkle. Example: Round, baguette, full cut.
Carat = Refers to a diamonds weight. Example: 0.2C
Are our PG bracelets made with genuine gemstones?
yes!
What are all of the different metals we carry in store?
Rohidum, White Gold, Yellow 14K or 18K solid gold, brass with 18k gold plating, Stainless steel
A customer comes in with a DC sellable item that she purchased 5 days ago, and is hoping to receive a full refund. How do you proceed?
Return through POS as normal however hit DO NOT restock & add 002 as reason code. Then go through RFS and create an Inventory adjustment and hit the DC button then sellable. Don't do anything with the IA afterwards and do NOT make a GC.