Phone/Email Etiquette
This covers the rules of behavior you should follow when writing or replying to email messages.
What is email etiquette?
Which cartoon character is fond of the phrase "D'Oh"
Who is Homer Simpson?
Any untoward medical occurrence associated with the use of a medicinal product in humans, whether or not considered drug related.
What is an ADE?
Uninsured patients renew every _____ months
What is rolling 12?
The amount provided to Commercial patients at retail pharmacies to help cover their XCopri.
What is $3500 annual support?
What is a poor email?
Which coffeehouse did Ross, Rachel, Monica, Chandler, Phoebe and Joey hang out in on Friends?
What is Central Perk?
True or False: Drug abuse/overdose (intentional or unintentional) is considered an ADE.
We make ____ attempts to reach the patient in September to let them know they need to reapply.
What is 3?
This program is available for patients with commercial insurance currently taking XCopri who have received at least one dispense through a commercial plan AND lost coverage for a temporary period.
What is the Bridge Program?
Doing this will make the caller more relaxed in their conversation with you.
What is smile?
On the "Wheel of Fortune" how many complete wedges or spaces are there?
What is 24?
The four minimum criteria of a valid ADE report is called this.
What is RAPP? Reporter, Adverse Event, Patient, Product.
Email etiquette is important because it conveys this
Which U.S. state is the setting for Grey's Anatomy?
What is Washington?
When you can't transfer the patient/provider/caregiver to Medical Affairs you complete the ADE form and send it to this email address.
What is SKNavigator@rxallcare.com?
Taking notes to retain information shows that you are doing this.
What is actively listening?
This is the Munster's address.
What is 1313 Mockingbird Lane?
This is the phone number to call to transfer a patient/provider/caregiver to report an ADE to Medical Affairs.
What is 866-657-5574?