Sick Call Process
How many hours prior to your shift should you call in?
2 Hours
If you pick up 4+ weeks out what would your bonus be?
$25
If a patient does not have a social security number what do we use in place?
999-99-9999
What does AIDET stand for?
Acknowledge
Introduction
Duration
Explanation
Thank you
How should I make a patient aware of their appointment time?
Incorporate it into your introduction portion of registration.
Example: "My name is Jane and I see you will be having a mammogram at 9:50am this morning let's get you checked in."
If unable to find coverage, who should you call to notify of your absence?
ED Desk (920)531-2001
If you pick up a shift the week of what would your bonus be?
$50 for 4 hours and $75 for 8 hours
If a patient is here for a worker's comp and has not yet notified their employer what type of coverage is added?
Personal/Family
What does plus a promise mean?
This is when we get to make a personal commitment to the patient's care and experience. You do not have to directly use the word, "promise" but it gives us the opportunity to end each interaction on a caring note.
What do you label and link an insurance card?
Label what year the card is from and link it to the appropriate coverage.
If you receive a sick call while working the desk and are too busy to find coverage who should you call?
Becky
How would a $50 SNAP/bonus show up on your paycheck?
1 SNAP and $25 Bonus
If a patient has Medicare/Medicaid and is in a MVC what form of guarantor do we create?
TPL
What is an example you could use to showcase "plus a promise?"
Leadership to Judge
True or False: Can you put a NP or PA as the admitting provider?
FALSE
False
What would a $75 SNAP/Bonus look on your paycheck?
1 SNAP and $50 Bonus
If a patient has Medicare or Medicaid and is involved in a MVC what type of coverage do you add?
Medicare liability or Medicaid liability
If the patient is someone we know do we need to make an introduction?
No, they already know us! :)
If a patient comes in with ineligible insurance and does NOT have the new coverage information along what do you do?
Take the coverage off and mark them as a self pay until they get us the new insurance information.
If you are at work and need to leave do you need to find your own coverage?
Yes, unless leadership gives permission
Why are we approved to give additional bonuses at this time?
We are in a critical staffing situation.
What portion of the validation note should we be filling in for an MVC?
Both sections (who, what, when, where, how AND the auto accident portion)
Give us a full example of AIDET plus a promise in a patient access
Leadership to Judge
What is the ED visitor process?
1. EPIC chat the nurses
2.Once approved escort the visitor back to the ER directly to the patient room
Disclaimer: If they have already been in back they can be directly escorted back.