The GROW Up
This website is where you can find the GROW Report.
What is Decision Center?
This Spanish word translates to "estate" or "farm," often a large agricultural property.
What is hacienda?
This name of sitcom follows the life of Tim "The Tool Man" Taylor and his family.
What is Home Improvement?
Oh darlin', this acoustic ballad is from Taylor Swift's 2010's Speak Now album.
What is Never Grow Up?
The country where Hacienda Alsacia is located.
What is Costa Rica?
Beginning the week of 11/3, you’ll see the updates in Automated Counting for these two products, including new ACI labels.
What is 5lb Coffee and Iced Tea?
The term for the 1 - 5 scale of measurement for the GROW Report.
What is a shot?
The months Starbucks is measuring the GROW report for a chance to travel to Hacienda Alsacia.
What is November and December?
We are expanding the system daily auto refresh for this tool beginning 10/28. This means items previously requiring a manual reset will refresh and show as “available” at the start of each day.
What is Item Availability Tool ?
This metric tracks the average number of complaints from Customer Experience survey, Customer Contact Center, and Google reviews per 20,000 transactions.
What is the Customer Complaint Rate?
The total number of partners that will win a Hacienda Alsacia trip randomly selected from a lottery, one from each region in the U.S. and Canada.
What is 15?
Available by 11/12, this digital tool is your new question/answer tool that gives quick, reliable answers to operational standards questions, like routines and procedures, right when you need them.
What is Green Dot Assist?
If failed, this metric will override all other categories and force a “1 shot” result.
What is the Food Safety Assessment?
Baristas, shift supervisors, assistant store managers, coffeehouse leaders and district managers can all qualify for this trip to Costa Rica.
What is the Green Apron Service Experience at Hacienda Alsacia?
This metric now counts the number of individual weeks a partner was scheduled within their preferred hours range (min–max) over 8 weeks with a new goal of 85%.
What is Preferred Range Met?