POI QUESTIONS
THE TRUMP CARD OF POI.
WHAT IS A 1040 TAX FORM
WHAT TOOL DO YOU USE TO FIND THE HCP
NPI REGISTRY
WHAT IS NEEDED BEFORE WE CAN PROCESS AN APP FOR A PANO MED?
WHAT IS HUB REFERRAL
HOW DO YOU VERIFY HIPPA ON THE PHONE?
OBTAIN 2 PIECES OF IDENTIFYING INFORMATION. (EX: NAME AND DOB)
WHEN WRITING A CASE NOTE DO I COPY AND PASTE THE NOTE TEMPLATE EXACTLY AS IS, OR EDIT IT TO MATCH THE SPECIFIC CASE?
EDIT IT TO MATCH THE SPECIFIC CASE
If HHS IS MISSING ON PATIENTS APP WHAT OTHER SOURCE CAN WE PULL IT FROM?
THE 1040 TAX FORM
WHAT TOOL DO WE USE TO FIND DRUG NAMES THAT ARE UNFAMILIAR
MIGHTY LINKS
WE RECEIVE A NEW PT APP FOR KESIMPTA. WHAT DO YOU DO WITH IT?
SEND TO MATTHEW CLAYVILLE
WHEN YOU OBC A PT AND GET THE VOICEMAIL CAN YOU LEAVE PT INFORMATION ON THE VOICEMAIL
NO THAT WOULD VIOLATE HIPPA!!!
WHAT MAKES A VALID RX
PT NAME AND DOB, STRENGTH OF DRUG, DRUG NAME, AND PROVIDERS SIGNATURE AND DATE
YOU RECIEVE A 1040 WITH A AGI THAT IS -21000. HOW DO YOU PROCEED?
POI IS INVALID, YOU WOULDNT ENTER IT.
WHAT TOOL DO WE USE WHEN UNSURE OF IF A POI IS ACCEPTABLE OR NOT?
ACCEPTABLE FORMS OF POI IN WIKI
NEW PT SENDS IN A APP FOR GLEEVEC. HOW WOULD YOU PROCEED?
MAKE A HOTLINE CASE AND CALL HCP/PT TO NOTIFY THEM THAT WE ARENT ACCEPTING NEW PTS FOR THE MED
WHEN PLACING A OBC TO THE HCP AND GETTING THE VOICEMAIL WHAT ARE YOU ALLOWED TO SAY ON THE VOICEMAIL?
YOU CAN TELL THE HCP EVERYTHING THAT YOU NEED TO SAY. (CHANCES ARE THEY DONT HAVE TIME TO CALL US BACK AND WAIT ON HOLD FOR THE INFORMATION)
AFTER PUTTING IN YOUR CASE NOTE STATING THAT YOU ARE MISSING INFO. WHEN TAKING ACTIVITY DO YOU IGNORE YOUR OPEN ACTIVITES AND PUT YOUR NEW TASK IN?
FALSE YOU CLOSE OUT OF THE OPEN ACTIVITIES AS WELL AS PUT YOUR ACTIVITY IN
PT SENDS IN APP WITH HHS OF 2 AND THE 1040 FORM ONLY LIST 1 HOUSEHOLD MEMEBER, WHAT DO YOU DO?
PUSH THROUGH THE 1040 IS HH INCOME
WHEN CONFUSED ABOUT HOW TO COMPLETE A TASK, LIKE A BI FOLLOWUP, WHERE CAN YOU GO IN THE WIKI TO FIND THAT INFORMATION?
GO TO THE WIKI AND SELECT "SETTING TASK IN SALESFORCE"
PATIENT WHO HAS BEEN USING NOVARTIS FOR YEARS SENDS IN A REENROLLMENT APP FOR SANDOSTATIN. HOW WOULD YOU PROCEED?
SANDOSTATIN IS DC SO WE WOULD START A HOTLINE CSE FOR THE DOCUMENTS AND NOTIFY THE PT/HCP THAT THE MED IS NO LONGER SUPPORTED BY NPAF
YOU MAKE AN OBC AND THE WIFE ANSWERS THE PHONE. YOU SEE SHE IS LISTED IN THE SYSTEM AS A AUTHORIZED PERSON. WHAT DO YOU DO NEXT?
VERIFY HIPPA
YOU SEARCH A PT BY NAME AND DOB AND CANNOT FIND THE PT. YOU CAN TRY OTHER INFO LIKE...
PT PHONE NUMBER, ADDRESS, ETC.
A BANK SENDS IN A LETTER STATING A PATIENTS INCOME. IS THIS ACCEPTABLE POI?
FALSE
WHAT RESOURCE WOULD YOU USE IN THE WIKI TO HELP YOU PROCESS A CASE YOU'RE UNFAMILIAR WITH
INTAKE PROCESS GUIDE/INTAKE BLIZZARD PROCESS GUIDE
YOU RECIEVE A PANO APP WITH EVERYTHING NEEDED TO COMPLETE A ENROLLMENT FOR PT BUT YOU NOTICE THERE IS NO HUB REFERRAL IN THE SYSTEM. HOW WOULD YOU PROCEED
CREATE A HOTLINE CASE FOR THE DOCUMENTS AND PLACE A OBC TO NOTIFY THE HCP/PT THAT THEY HAVE TO GO THROUGH PANO FIRST
YOU PLACE A OBC AND THE PTS WIFE ANSWERS THE PHONE, THE PT ISNT AVAILABLE, BUT THE WIFE ISNT A AUTHORIZED PARTY. HOW WOULD YOU PROCEED?
INFORM THE WIFE THAT WE CAN ONLY DISCUSS THE PT'S INFORMATION WITH THE PT OR AUTHORIZED PARTIES.
WHAT DOCUMENTS DO WE NEED TO PUSH A CASE THROUGH
PT APP, HCP APP, POI AND IC(IF APPLICABLE)