Healthy work environment
One or more rude, discourteous or disrespectful actions that may OR may not have malicious intent behind them
What is the incivility?
Unhealthy workplace environments increase job satisfaction
What is False?
nurses must be relentless in pursing and fostering this- HINT - working well with others
What is true collaboration
Sufficient sleep, healthy eating, avoiding caffeine, and taking time to manage stress and anxiety are what?
What are healthy habits to manage stress
Provide patient-centered care, work in interdisciplinary teams, employ evidence-based practices, apply quality improvement, use informatics
What are the 5 core competencies for all healthcare professionals as identified by the Institute of Medicine IOM
One is repetitive and is not necessarily intended to cause harm or distress while the other is repetitive with a negative intent
What is the difference between Incivility and Bullying?
Unhealthy Work environments can have ill effects on personal physical and mental health
What is True
Nurses must be as proficient in this skill as they are in clinical skills
What is skilled communication?
Indulging in alcohol and drugs
what is an unhealthy way to manage stress
Values and Ethics, Roles/Responsibilities, Interprofessional Communication, and Teams and Teamwork are competencies for all healthcare professionals identified by the Interprofessional Education Collaborative to promote what?
What is quality patient care
Repeated, unwanted, harmful actions intended to humiliate, offend, and cause distress in the recipient / co-worker
What is workplace bullying
Loss of productivity, increased turnover, and subsequent treatments are the negative financial impact of unhealthy workplaces
What is True?
This ensures the effective match between patient needs and nurse competencies- HINT: its related to the assignments
What in appropriate staffing?
This step of the nursing process is being used when the nurse specifies a goal or an outcome
What is planning
Leadership, Meeting facilitation, role clarification and management of accountability, inclusion of champions and stakeholders, ability to address stages of team development and consensus building are _________ an NPD needs to ___________?
What are Skills Required For an NPD to Facilitate and manage teams
25% or 1 in 4 Nurses
The percentage of nurses assaulted each year
Nurses should not report any physical abuse from a patient since we are there to care for them.
What is false? Always report abuse.
This allows the nurse to know that the work they do brings value to the organization- Hint : allows them to feel seen, pride
What is meaningful recognition
Having a good work-Life balance
What is a healthy way to manage stress
A structured process of brainstorming, intended to encourage participation from all parties involved in decision making
What is Nominal group technique
The nursing profession will not tolerate violence from any source
The ANA's position Statement on incivility, bullying, and WPV
The nurse called the on-call provider at 2am to report critical value labs per policy. The provider seems irritated that she called him. The provider came to the floor and asked where the nurse was. Sally returned to the nurses station where the provider scream at her "are you a moron? do you have a brain in that ugly head of yours. do you think my time is not precious? Never call me for something as stupid as what you called me for! your generation are all incompetent idiots!" this in an example of incivility
What is false. it is workplace bullying
Nurse leaders who fully embrace the imperative of a healthy work environment, authentically live in it, and engage other in its achievements are exhibiting characteristics of this type of leadership - Hint: its in the question
What is authentic leadership?
Increased stress levels can have an effect on cognitive functioning leading to medical errors, negativity effecting what
What is quality and safety or patient outcomes
Multiple Voting, Rank ordering, structure discussion
What are examples of consensus building tools.