Values
We'll love you until you love yourself.
What is 'Love'?
Check clients for contraband after an off-site outing.
What is 'Contraband Check'?
When a licensing analyst arrives to your facility, you inform this person immediately.
What is 'Residential Supervisor'?
Or any leadership on-site. In the meantime, have the analyst sign in on the visitor log in sheet.
You submit a work order ticket to this application should you have a facility issue.
What is 'Support Central'?
This is also the platform where you'd submit IT tickets, payroll tickets, etc.
This staff is responsible for ensuring the house is always tour-ready, bathroom items restocked, bedrooms are clean and organized, dishes washed, etc.
It takes everyone to keep the house clean, interior and exterior. If client refuse to do chores, it falls on all staff to ensure it gets completed.
We facilitate building authentic connections first to oneself and then to the community around you.
What is 'Connection'?
Log used to document supervision throughout the day.
What is Q15 or Client Rounding?
The water temperature in the facility must be between _______.
What is 105-120 degrees?
This platform is used to complete online trainings.
What is 'Relias'?
This client packet is what you take when taking a client to the hospital.
What is the emergency packet?
Packets will be posted in CC offices for quick access. Included in the packets are the face sheet, medical waiver, insurance.
We don't just show you the way out of the darkness, we walk out of it with you.
What is 'Empathy'?
Phone call length is dependent on the # of current clients in the facility. Clients may call anyone except for those on the do-not-call list.
What is the phone call protocol?
Clients are prohibited from touching phones. All clients must use a headset to make calls.
All clients must be informed of their ______ at admission. This information is also posted on the licensing board.
What is 'Client Rights'?
Should an incident occur, this licensing form must be completed and submitted to leadership.
What is the "LIC624'?
If law enforcement is called, you complete the LIC624LE instead.
All external incidents require an internal report.
This monthly award is given to an employee in recognition of their work including demonstrating Newport core values.
What is 'Rockstar of the Month'?
We employ a standard of excellence in all that we do.
What is 'Excellence'?
Care coordinator assigned to a client must be at arms length and complete Q5 logs until re-assessed.
What is 1:1?
Clients are re-assessed every 24hrs.
Should a client ask to submit a grievance, you'll direct them to this form. This form is also available on the licensing board.
What is 'Grievance Form'?
This must be done immediately upon request. Client can submit those to leadership (you can give them an envelope for them to seal and hand over).
When you arrive to your shift, you communicate on this thread the following:
Name, Location, CC Phone
What is the 'CC Check-in' Teams thread?
What is 'Food Log'?
Logs are started during AM and left unsigned for PM shift to complete documentation and sign.
We will always put patient safety and well-being first in our decision making.
What is 'Patient First'?
This is the form you complete before and after using a company vehicle.
What is the "Vehicle Log"?
All mattresses and bed pillows in the facility must have this on at all times.
What is 'mattress covers' and 'pillow protectors'?
During on-call hours, staff call this staff member for clients who need to be assessed for possible hospitalization.
What is the 'on-call clinician'?
On-call RS should also be notified. On-call is only to be used in case of an emergency.
This CA State Board governs our work.
What is 'Community Care Licensing'?
Department of Healthcare Services is another licensing entity.