Case Aide/SVO
Roles and Responsibilities
Documentation
Random
Know your team!
100

Is it okay for the case aide or the supervising adult to leave?

No

100

Who is responsible for contacting the case aide about visits?

The parent

100

What do you do if all of your notes don't fit, even in additional information?

Transfer to a PDF with an additional page. 

100

When should the ROI be updated?

Anytime there is anyone new in the family support system (Case Aide, Family Connections, etc.)

100

Name 3 FCCs that work at RY Services. 

(any)

200

How many minutes do we wait if the case aide is late with the child? 

No more than 30 minutes.

200

Who is responsible to end the visitation if the parent does not follow the rules? 

Case Aide


200

When should the reassessment summary be started?

Week 14

200

When should your first email to a DCSS be? What should this email include?

After the intake is completed.

Introduction, getting an update on visits (if there are none)

200

Name all of our rural NPPs! (Rural: name at least 3 urban NPPs)

Rural: Alivia, Deidra, Janelle

Pinal: Danielle, Kassidy

Maricopa (any three)

300

What do you do if the parent doesn't know the case aides information? 

NP can provide the information, have parent add to ROI.

300

Who should you go to if you have concerns about your hours?

NP Supervisor

300

Name and describe all of the stages of change

Precontemplation, contemplation, preparation, action, maintenance

300
Can you send assessments to anyone outside of RY Services? When/why?

Family Connections, only if you have an ROI!

300

Who sits at the front desk and what does she do?

Alexis, she does a lot! (office manager, NP documentation specialist) 

400

Case aide continually shows up early and interrupts the parenting session, what do you do? 

Talk to case aide and document, if it continues email DCS.

400

How many steps of Fidelity are there? What are the steps?

9

Check in, Review HPA, Journal, Lesson, Engagement Activity, Discussion, Assign HPA, Family Nurturing Time (aka Observation), Check-out.

400

What should you document a Reassessment Summary in the week 15 WPR?

Going over Post Assessments, getting client's view of progress, reviewing NP's view of progress. 

400

What do you do during a first parenting session?

Following fidelity, Lessons 1.1-1.5, Reviewing Assessments, Creating the FNP

400

Who in management has a dog? What is the dogs name?

(any)

500

Surprise! (random question): What is the national animal of Scotland?

A unicorn!

500

When are corrections due? If they are not completed by the time they are due, what is the next step? 

What do you do if you don't understand your correction?

Wednesday at 3pm, come into office Thursday. 

Reach out to NP Supervisor

500

Name all of the parts of the Summary of Progress

Progress/lack of progress, Engagement activities, Additional Needs/Barriers, Parents responsibility before the next session, Competency answers/questions

500

Name all of the counties that RY Services operates in! (Hint: there's 7)

Maricopa, Pinal, Coconino, Navajo, Apache, Mohave, Gila

500

Surprise! (random question): You accidentally erased all the text from your notes. What is a quick way to get it back?

ctrl + Z