National Production Services (NPS)
Direct, NCS, Homebuilders, Mortgage Solutions & Republic Title
The newest created CPU in NPS
What is TitleVest?
What is 8 Hours?
Amount of time EPS will order an Institutional Payoff within
NPS/EPS/TPS
What is National Production Services/Escrow Production Services/Title Production Services?
This is a team of employees that complete processes for Escrow such as Opening Orders, Ordering Payoffs, or Issuing Disbursements.
What is EPS or Escrow Production Services?
1,165,040
What is the total # of open title orders which NPS processed in the past 12 months?
77.51%
What is the % of Direct open title orders which TPS processed ytd 2018?
Bundled and A la Carte'
What is the allocation model used by EPS?
Agreement that NPS has with the Direct Channel for servicing your requests.
What is SLA?
This is a team of employees that complete processes for title search and exam production.
What is TPS or Title Production Services?
Currently more than 20,000 title production business procedures reside here.
What is the DMS (Document Management System)?
This state has the second largest search volume processed by TPS in the Direct Division YTD 2018.
What is Texas?
38
What is the number of processes supported by EPS?
Delivery Application that provides hyperlinks of Title Report & supporting documents
What is Eagle Pro?
This is the email address Escrow uses to ask questions & get status updates on Files EPS has worked on.
What is EPS@firstam.com?
Percentage of Direct searches, conducted by a third party search provider.
What is 1.47%
21 of 52
What is the number of states that NPS produced title in for the direct division YTD 2018?
230,000
What is the number of requests processed by EPS Monthly?
Product issued for the sale of the Bank Owned Property
What is REO?
TPS Sr Leaders focused on Direct Division relationship.
Who are Penny Bagby & April Lewis?
Percentage of total searches, completed by NPS that are for the Direct Division.
What is 73.88%?
30,067 orders/62.11% processed by TPS
What is the number of Direct Commercial title search orders YTD & % processed by TPS?
India, Philippines & the Dominican Republic
What countries support EPS?
Our automated search Aggregating tool
What is FastSearch?
Dennis Gilmore
Who is the Chief Executive Officer of First American Title?