NPS
The 2024 NPS score goal for HouseCalls.
What is 80?
CAHPS acronym stand for this.
What is Consumer Assessment of Healthcare Providers and Systems?
The HOS survey measures these.
What is physical and mental health?
Pay per performance for Medicare Advantage Plans.
What is the Star Rating program?
What is "Practice Serving Customers"?
Question that NPS focuses on.
What is "How likely are you to recommend our company, brand or product to friend, family member or colleague?”
CAHPS measures this.
What is measuring member experiences with providers and health plan?
The HOS Survey runs through these months.
What is July through November?
Contracts are rated on a scale.
What is on a scale from 1 to 5?
CAHPS and HOS Surveys directly impact these.
The 3 NPS categories.
What are promoters, passives and detractors?
The CAHPS survey runs yearly through these months
What is from March through June?
These are other areas the HOS survey addresses.
What is conversation with healthcare provider on urinary incontinence and fall prevention?
Number of measures included in the Star Rating System.
What is 45?
This survey rates plans, including drug, health plan, customer service and efficiency with specialist and PCP appointments.
What is CAHPS survey?
The most important asset to gain from a member
What is their trust?
Time period that the CAHPS survey goes back.
What is 6 months?
This is what HOS acronym stands for.
What is Health Outcomes Survey?
This is how the Star Rating timeline is structured for pay out.
What is a lagged -pay per performance system?
These are 45 measures related to preventative care, member surveys, customer service, and prescription drug monitoring, amongst other quality care metrics.
What is Star Rating System?
This is walking in the shoes of the member's we serve.
What is journey mapping?
This is where the APC should document to "ask the PCP measurement".
What is on the AYPCP on eHC and yellow copy?
This is the type of sampling for the HOS survey.
What is a random sample?
Star Ratings is impacted from these resources.
What is member surveys, CAHPS, HOS, member complaints, PDE, Medicare monitoring, Health plan operations and service metrics.
This survey will ask members if they had conversations with their health care provider regarding fall prevention and urinary incontinence
What is HOS (Health Outcomes Survey)?