NS/Fraud Overview
Actimize
Process
TCAM
100

This is a requirement of the US government. Idology runs the report.

What is CIP?

100

What is the Unblocking Code for WU Approved?

What is *FRDRPT*AP2P---A? 

100

VPN stands for?

What is Virtual Private Network?

100

You are to process replacement card, what button do you need to click on?

What is Order?

200

How can a customer obtain a NetSpend card?

What are Online, Store and CS/Over the Phone? ?

200

What option in Actimize do you need to choose when pulling up an alert for Suspicious Transaction Block?

What is Suspicious Card Activity?

200

What is the Unblocking Code for Iovation Denied?

What is *FRDRPT*IOVR---D?

200

PAN stands  for?

What is Personal Account Number?

300

Ways on how a customer can load money into the card?

What are Partner Stores, Money/P2P Transfer and Direct Deposit?

300

What information do you need to place under User Identifier when excluding P2P or WU?

What is Cash Number?

300

Verification Process for Iovation Denied Result.

What are VPN/LN VPN,IDQ, ID Docs?

300

You requested for ID Docs, CH wants you to send an email about it. What do you need to click on?

What is Document Submission Instruction?

400

GPR stands for?

What is General Purpose Reloadable?

400

What search parameter do you use whenever you are dealing with P2P/WU Verification Block?

What is SSN?

400

Whenever you freeze an account, do not include______.

What is Blank Out Emails?

400

This houses/tracks all NS agents actions on the CH account.

What is Audit Logs?

500

Block automatically applied to an account when it receives a credit refund without a corresponding debit or purchase.

What is EXCESSIVE REFUND BLOCK?

500

What option in Actimize do you need to choose when pulling up an alert for P2P/WU Verification Block?

What is Suspicious Retail Party? 

500

Account Closure Procedure: Fraud Block, Closed Block, _______, _________, ________.

What is Hotlist, Freeze Account and Email Referral?

500

This houses/tracks all CH activities on the account.

What is Web Actions Logs?