Red
A fee that is added after a certain grace period.
Late fee
How much is the phone processing fee?
$4.99
How many times can we waive a late fee for a customer?
Once per 12 rolling months.
A type of payment wherein a customer is using two cards for one transaction.
Split Payment
How long would it take for the PM to remove an overlock after a payment is made?
48hours.
What term does our system use for the last day of the customer's billing cycle.
Paid thru date
How much do we charge for a late fee?
$20 or 20% whichever is greater
A rental cancellation that can be done by an agent.
Same day void
What is the most usual gate code format used by most of our facilities?
* code #
How long would it take for the money to reflect in the customer's bank account after a same day void is done?
Up to 48hrs
A rental cancellation that can only be done within 3 days and has to be processed by an EA
Reversal
What is the required probing question when dealing with a customer that wants to do a Same day void / Reversal?
Did you occupy the unit?
How long would it take for the money to reflect in the customer's bank account after a reversal is done?
up to 10 days
How do we check if the customer's account still has a waive available?
We check the ledger for any previous allowances applied under Late and Lien.
Who can request for changes to be made on the account?
Primary contact