Tow
This would be required when the caller is over their benefit allotment.
What is when the member will pay the provider directly?
This is a question that we need to ask so the provider would need to prime the engine?
What is if the vehicle is gasoline or diesel?
This is the speed that a member should not exceed on a donut spare.
What is 50mph?
In most cases this is the maximum amount of fuel that a provider will deliver.
What is 2 gallons?
This is the reason a customer that gets a jumpstart on Monday may not be covered for another on Wednesday.
What is the 72hr rule?
This is required when the caller needs a tow from a parking garage.
What is a low clearance towing?
This is when the agent would need to note that this is a low voltage jumpstart?
What is if this is a motorcycle jumpstart.
This is the reason an agent would ask if the member has a special key.
What is if the member has a locking lug nut?
This is required to ensure the right type of fuel is delivered
What is a provider note saying if it is gas or diesel?
This is the amount of time that it takes a new member’s data to be entered into the system (Townet)?
What is 45 – 90 days?
What the member can do to assist the provider in locating them in a parking lot.
What is Raise their hood?
This is the main question that we need to ask a member calling for a jumpstart.
What is “did you leave your headlights on or a light on inside the vehicle?”
This is the type of vehicle that Townet will never allow a dispatch for a tire change
What is when it is a motorcycle?
During a lockout service, this is the portion of the car that a provider will generally give access to.
What is the passenger compartment?
This is what we would need to inform the member if their vehicle was damaged due to vandalism, fire, or commissioned/used as a part of criminal activity.
What is to contact the local authorities and file their expenses as a part of their claim?
These are four reasons that would only allow for a flatbed tow.
What are select manufacturers, antique vehicles, cars with ground effects or have been lowered, and vehicles with rear flat tires?
This is when a battery boost would be pointless.
What is when the member lost power while driving?
These are the two items needed to facilitate a tire change.
What are a good spare tire and a jack?
This member benefit consists of dislodging a vehicle that may be stuck in sand, mud, or snow.
What is winching?
This needs to be done in order for a member to get reimbursed for any out of pocket expenses incurred on covered services.
What is submit their receipts to their plan providers?
These are the five types of towing that we offer.
What are flatbed, light duty, medium duty, heavy duty, super duty?
These are the items the provider must have in order to do a jumpstart.
What are battery cables and/or a booster battery?
This is the question that will require for a tow instead of a tire change.
What is “Do you have more than one flat tire?”
These are the reasons that would automatically require the member to pay the provider at the point service.
What are off road activities, trail riding, or beach driving?
This is the reason that Townet is not enforcing the 72hr rule.
What is the client or particular plan does not apply these rules?