Tow
This would be required when the caller is over their benefit allotment.
What is when the member will pay the provider directly?
What kind of vehicle is not able to receive a jump start?
A hybrid vehicle?
True or False? We put spare tires on the rims for the member as well as change it?
What is False?
In most cases this is the maximum amount of fuel/oil that a provider will deliver.
What is 2 gallons of fuel and 2 quarts of oil?
This is the reason a customer that gets a jumpstart on Monday may not be covered for another on Wednesday.
What is the 72hr rule?
This is required when the caller needs a tow from a parking garage.
What is a low clearance towing?
We can jumpstart a motorcycle , true or false?
What is True?
This is the reason an agent would ask if the member has a special key.
What is if the member has a locking lug nut?
This service is required when member broke their keys
What is a locksmith?
How much can we give for deadhead miles? (if member is fully covered)
1$ a mile
What type of tow would a 4 Wheel/All Wheel drive qualify as?
Flatbed
This is the main question that we need to ask a member calling for a jumpstart.
What is “did you leave your headlights on or a light on inside the vehicle?”
This is the type of vehicle that Townet will never allow a dispatch for a tire change
What is a motorcycle?
During a lockout service, this is the portion of the car that a provider will generally give access to.
What is the passenger compartment?
When can you offer a 25.00 Out of Area fee to a provider?
When they are a Special Opportunity Provider
These are four reasons that would only allow for a flatbed tow.
What are select manufacturers, antique vehicles, cars with ground effects or have been lowered, and vehicles with rear flat tires?
This is when a battery boost would be pointless.
What is when the member lost power while driving?
These are the two items needed to facilitate a tire change.
What are a good spare tire and a jack?
This member benefit consists of dislodging a vehicle that may be stuck in sand, mud, or snow.
What is winching?
This is the information needed for when a member is located on the highway. (give 3 answers)
What is direction headed, closest exit number/mile marker, any signs/landmarks near the member ,Side of the road they are on and what highway they are on?
These are the five types of towing that we offer.
What are flatbed, light duty, medium duty, heavy duty, super duty?
These are the items the provider must have in order to do a jumpstart.
What are battery cables and/or a booster battery?
This is the question that will require for a tow instead of a tire change.
What is “Do you have more than one flat tire?”
This is what NSD will only cover in terms a winching service. And this will happen if member goes over the amount NSD covers.
What is 30 mins of labor , 1 man and 1 truck and if it is longer than coverage, Member would be responsible for any additional costs?
At what point is the member responsible for supplements (dollies, skates, deadhead miles, etc.)?
When the member owes any out of pocket expense