Prescription
An ADD power on an Rx gives the patient what diagnosis?
Presbyopia
Someone who spends their day on a desktop computer would benefit from what lens option?
NeverGlare Advantage
What lens material is the lightest weight ?
Verilite/Polycarbonate
What do you use SDS to do?
Sell any product and/or access customer's previous orders
What is our phone greeting at America's Best
"Thank you for calling America's Best Contacts & Eyeglasses in_________this is Henrietta, can I schedule an exam for you today?"
(May vary by district-LS will judge correct answer :)
What lens style(s) are available for a presbyopic customer?
Single Vision Lenses and any Multifocal Lens
LeBron James' last eye exam indicated that he should wear glasses at all times. When he comes in to buy glasses, what lens material will work the best for him?
Polycarbonate/Verilite
Which lens material is the thinnest one we offer?
Verithin/Hi-Index
What is the first tab in the customer file in SDS
Customer Details
What does NPS stand for?
Net Promoter Score
Where will the thicker part of the lens be found on a myopic customer's lenses?
On the edges of the lens
This material tints the darkest
CR-39
***DOUBLE JEOPARDY ***
Which lens option includes back-side A/R
Mirrorcal mirror coating
When in the customer file in SDS, a ___________shows up on each page's tab when it has been saved successfully
A green checkmark
According to our Vision statement, who do we believe should be able to see their best?
Everyone
What diagnosis does a customer have if their lenses ordered are thicker in the middle of the lens?
Hyperopia
The name of our completely digital, wide corridor progressive lens is________?
Digimax Ultra HD
DOUBLE JEOPARDY!!!
What is one main difference between Xtraclear non-glare and Polarized lenses in regard to visible glare
A/R eliminates glare from the lens itself, while Polarized lenes minimize glare from the sun on surfaces
What key logs you out of SDS?
F12
What is one thing that you could do to take a Passive customer response to a Promoter response?
Answer will vary & accuracy will be determined by Facilitator
What does the abbreviation OU mean on a Rx?
It means that the power of correction prescribed is the same in both eyes.
What is the name of our tinted polycarbonate lens?
Airwear Colors
What colors are our Standard Polarized lenses available in?
Gray, Brown, Green, Copper
What is the name of the screen in SDS where you'll find the 'Total' key to collect payment
In the Till window
*DOUBLE JEOPARDY*
Name National Vision's 3 Values that we want our associates to possess and practice?
Empowered to do What's Right
Committed to Creating Happiness
Energized to Serve