Show:
Emotional Intelligence
DiSC Behavioral Styles
Leadership Styles
Communication Skills
Time Management
100
Having a high EQ (emotional quotient) means you?
What is a) Your a cry baby? b) Your are an angry person? c) you recognize and understand emotions, and use this information to guide your thinking? d) You does care about others?
100
Style “D” (Dominance) behavioral tendencies - "Predominant Characteristics"
What is a) high sense of personal worth? b) optimistic? c) pragmatic; Team player, Family oriented? d) accurate; Precise; Quality-controlled person?
100
According to Hersey and Blanchard, there are four main leadership styles
What is a) telling, selling, participating and delegating? b) telling, buying, participating and delegating? c) telling, giving, pleading, and doing it yourself? d) telling, taking, participating and delegating?
100
More than ____ % of an employee’s workday is filled with multiple communication tasks
What is a) 100%? b) 75%? c) 34%? d) 82%?
100
The 3Ds, teaches...
What is a) Do It, Delegate It, Dump It? b) Don't every It, Delegate It, Dump It? c) Do It, Delegate It, Delegate It? d) Delegate It, Delegate It, Delegate It?
200
It interacts with the limbic system, which is the emotional center that provokes the fight-or-flight response in emergencies.
What is a)prefrontal cortex? b)center cortex? c)big brain muscles? d)the cortex?
200
Style “I” (Influencing) behavioral tendencies - Motivated By
What is a) directness? b) social recognition? c) established practices? d) adherence to standards?
200
Telling (S1)
What is a) the leader works with the team, and shares decision-making responsibilities? b) leaders pass most of the responsibility on to the employees or the group? c) leaders tell their employees what to do and how to do it? d) leaders provide information and direction, but there's more communication with followers?
200
Communication occurs only when the message decoded is the same as the original ideas. The receiver filters messages based upon all except one of the following...
What is a) culture? b) semantics? c) language? d) lip reading?
200
Research has found that the average time to recover from an email interruption is approximately_____seconds
What is a)50? b)90? c)65? d)30?
300
An Electronic Technician is enrolled in a DBCS systems course, with both classroom and lab work. To be certified, the ET must pass written and practical exams that assess technical proficiency. Is this hiring practice judging EQ or IQ, or both?
What is a) EQ b) IQ c) Both d) Who Cares
300
Think about ways we could reward a "D" style, that would be considered valuable
What is a) give opportunities for social interaction? b) give responsibilities for establishing routines for handling their specialties efficiently? c) give them a megaphone? d) give many different types of assignments?
300
As a Style S1 or Telling leader, you
What is a) Don't have any style? b) involve employee in problem solving and goal setting? c) develop an action plan to solve problem? d) provide specific directions?
300
Every single communication interaction begins and ends with 5 simple steps, all except one
What is a) formulated? b) encoded? c) guessing? d) transmitted? e) decoded?
300
If a voice mail runs on and on, you don’t have to listen to it, just...
What is a)erase it? b)skip it and go to the next message? c)just call the person back? d)take great notes?
400
High EQ leaders benefit the organization. They create a motivating, optimistic atmosphere. They also create...
What is a) more work for themselves? b) longer workdays? c) The positive climate that EQ creates enhances productivity and adaptability. d) mutual level of comfort, sharing ideas, learning from each other, and making collaborative decisions?
400
When The “I” Style Works With:The “D” Style
What is a) a hot mess? b) two bosses and no workers. They get along fair to good because they have common life styles and have respect for each other? c) both are talkers and prefer to plan, promote, and delegate rather than do the tasks themselves? d)need to depend on others for overall planning and marketing?
400
Maturity is divided into four different levels - At this level, employees might be willing to work on the task, but they still don't have the skills to complete it successfully
What is a) M1 b) M2 c) M3 d) M4
400
Successful communicators tend to share similar traits and characteristics
What is a) they are loud? b) they use their hands, which speaking? c) they are always carrier a book? d) are flexible and use a variety of communication techniques?
400
People. We need them! There are times, though, when you wish you could just be invisible and get things done without the human interruptions. Below are a few ideas for managing that part of your work day, with the exception of one...
What is a) tell them, “I want to give my full attention to what you have to say. I’ll be finished here in 10 minutes. Can you come back then, or can I come find you?” b) If they’ve just stopped to chat, say, “I’m sorry, I’m swamped here. Thanks for stopping by?” c) If they’re already sitting down and your other tactics aren’t working, think of another place you suddenly have to be and say, “I’m on my way out? d) pay them to go away?
500
Emotional intelligence is important to an organization for several reasons. Which of the statements below reflect these reasons?
What is a) Leaders with high EQ can turn a company's finances around? b) How results are obtained can be as important to a company's well-being as the results themselves? c) EQ is a good predictor of success in the workplace? d) EQ is a predictor of technical excellence? e) Leaders with high EQ enhance motivation and optimism in the workplace? f) EQ can bring about a positive climate that enhances productivity and adaptability?
500
Remember…Someone with a High “S” style wants
What is a) group activities outside of job? b) longer time to adjust to change? c) go to sleep? d) known operating procedures?
500
An employee who is at an M2 maturity level, but is receiving an S3 (Participating) leadership style will most likely experience a
What is a) match between their maturity level and the leadership style? b) Feeling of being over-supervised? c) Feeling of being under-supervised? d) Feeling of needing more support?
500
When effectively communicating, you need to remove the emotion and ambiguity from your message. An easy and effective way to accomplish this task is to use a four-step communication model called
What is a)DISC? b)DESC? c)DENT d)DAVID
500
Communication management requires self-management, and that includes setting some rules that you can live with every day and that will make your life easier and more productive
What is a) managing email? b) managing always stopping to eat? c) managing people? d) managing tasks?