Cash, Cash, Cash!
Purpose of dual control
Two individuals to be actively involved in completing a financial transaction or process to prevent fraud and errors.
List the system/programs you should always be signed into
DNA, Keeper, Dynacash, Better Lobby, Ideal 411, True Checks, ID Check, Outlook & Teams
Standard monthly referral goal
20/month
TCR Duress Key/Building Duress Code
CTRL + H/8499
What Ideal Branch offers Shared Branching
NSP, Woodbury & Hugo
You're buying a box of quarters, dimes, nickels and pennies. What's the total on your replan?
Q - $500.00, D - $250.00, N - $100.00, P - $25.00
Total: $875.00
Explain what "Variance" means
Having an off-age (O/S)
Teller's Annual Goal is
240
RoundUp Savings was discounted on what day?
14th of August 2025
When consumers come to services our systems, what do you need to do?
Visitor Log & reach out to appropriate person
NSP Vault Limit
$900,000.00
Before accepting a check, what are the basic items do you need to look for?
Payee, date, numeric amount, written amount & authorization signature from payor
Name the Bonus Qualified Products & Additional Incentive
Checking/Other Savings $25.00, Mtg/HELOC $25.00, Secured/Unsecured Loans $25.00 & Credit Cards $10.00
What would cause you to be ineligible for an incentive, raise and bonus
Write ups/Performance
$0.00
Explain Unfit Currency/Mutilated
UFC: isn't suitable for further circulation due to its physical condition, should be included in your regular deposit.
Mute: damaged to the extent that one-half or less of the note remains or its condition is such that its value is questionable.
CK > $6,725 Exception means
First $300.00 available immediately, $6,725.00 is on a 2-day hold, the rest will be on a 7-day hold.
What is the minimum amount to proceed with a Cash Advance?
$10.00
Name the NSP MSRs that can process IRAs/HSAs
Destiny, Nina & See
When is it appropriate to apply Principal Only Payment on an Auto Loan?
GAP or Insurance Check
Non-member cashing an On-Us Check for $15K. After verifying with our member. List the essential information that is needed for their non-member profile.
Valid ID with information, SSN, phone number, occupation and employment
Give me the proper steps to Reissuing an Expired Cashier's Check
CHECK MUST BE ON HAND-verify that the check hasn't cleared in Official Check Inquiry-Have member sign the back of the check as “not used for Purpose intended"-Deposit the check into the account or reissue
Annual branch goal on the teller line is what
1440
Name the Finacial institution that Ideal merged with in 2017
EFCU (Employees First Credit Union)
What Specialty Account does not allow the Owner to conduct transaction?
UTMA, Custodian & Rep Payee