Client said WHAT?!
Client says, “You look tired. Are you okay?” What should you say?
What is… light laugh & redirect — “I appreciate your concern, but let’s focus on you.” (and continue to pretend I’m thriving).
Your client mentioned self-harm, hopelessness, or feeling unsafe. What should be in your progress note and what should you do afterwards?
What is... document risk assessment and next steps, complete a safety plan, and then immediately let Haley know (translation: you do not want her finding out later).
How many sessions should you be scheduling per week before Haley starts “just checking in”?
What is… 30 if you want to avoid being the topic of Haley’s next “friendly reminder”.
True or False: Opening TikTok right after session counts as decompression.
What is false — that’s emotional numbing dressed up as “I deserve this.”
Therapists regulate clients. Who regulates therapists?
Your client says "so… what do you think I should do?" What should you do?
What is… don't give advice and resist the urge to say “dump him”. Help them discover their own insight instead of borrowing yours.
Haley opens SP and sees “Client Cancelled” with no note. What’s missing?
What is… I waited 10 minutes staring into the void, made contact attempts, logged the waiver number, and questioned my life choices?
What should you do before messaging Haley about a policy?
What is...Check SharePoint & employee handbook first (or face The Look™).
You just finished session and have some time before the next session. What’s your next professional move?
What is… write your note (translation: because “I’ll remember later” is the biggest lie we tell ourselves).
What’s the easiest way to support the Nova Therapy cult—I mean brand?
What is... by being a walking NT hype machine.
Translation: Subscribe to our podcast, follow our socials, leave a 5-star Google review rating (or hyping the practice vibe), and have your family + friends do the same. Share our podcasts and blog posts when they drop because nothing says “team spirit” like helping the algorithm help us.
Client says “My last therapist said I was definitely bipolar — what do you think?" What should you say?
What is... let’s take some time to explore your symptoms and history first (translation: too early to tell, and I’m not losing my license today).
When writing a progress note, should you use your client’s actual name?
What is...no, you should always refer to them as “client” or “patient,” not their name.
Why? Because it’s a legal document that could be read aloud in court one day. Imagine a judge saying, “So when Brittany said she was in her ‘villain era,’ what intervention did you use?” 😭
Using “client” keeps your documentation professional, HIPAA-safe, and less identifiable if records are ever subpoenaed.
You requested a day off, but your clients still exist (tragic, I know). What’s the right thing to do next?
What is... reschedule your clients to another day that week because its giving emotional damage and ethically we don’t yeet our clients’ progress into the void.
What should you do if you feel triggered or emotional after a session?
What is… bring it to consultation or your personal therapist — not to the next session where you accidentally trauma-bond.
What’s Haley’s unofficial catchphrase?
What is...“Did you document that?” (said lovingly but firmly).
Im sure you also thought of good stuff or thats fair.
Client says: “Do you think getting on meds will fix my anixety?” What should you say?
What is...Many people find it helpful, but that’s a great conversation to have with your prescriber! (translation: I will not be making any promises and cosplaying as a psychiatrist today.)
What’s the purpose of a discharge summary and termination session?
What is… to review progress, closure, outline next steps and provide resources (translation: because your memory won’t save you when compliance comes knocking)
What should you do when a client cancels a session?
What is....RESCHEDULE
You feel defensive when a client criticizes your approach. What should you do?
What is… recognize the defensiveness, take a breath, and approach the moment with curiosity instead of reactivity because one of us has to stay regulated, and it’s probably you.
When Haley says, “How’s everyone doing emotionally?” what does she really mean?
What is...“Please don’t cry; I’m already tired.”
Client says, "Have you ever been through something like this?" What should you say?
What is...I’ve had my own challenges, but let’s focus on what this feels like for you. (translation: We're not gonna be trauma-bonding today.)
Client’s been living that sliding-scale life for four months. What should you do?
What is… review eligibility and document the outcome before we accidentally become a nonprofit... and before Haley finds out first.
A client’s payment fails while they’re in the waiting room. What should you do next?
What is... Let them know their card declined, send the portal link, and give them a few minutes — while silently wondering how you became both a mental health professional and a debt collector.
A client emails or texts you at night. What should you do?
What is...check to see if its an emergency and if not, maintain your boundaries and wait until business hours to respond because you can care deeply and still protect your off-clock peace.
What is the official Nova Therapy motto?
What is... serious about mental health, unserious about everything else.