Service Sales
NFP Customer Experience Modules
New Activity Codes
Codes
Current News
100

The new service sales process effective 28 Jun 2021 can be found in this particular OneNote workbook?

What is Personal Lines 3

100

This training started on which week?

What is this week

100

A list of codes can be found in this application?

What is Microsoft OneNote

100

Codes are used in this BMS?

What is Epic

100

This song is #1 on the hot 100 today?

What is Butter by BTS

200

Before sending a lead over insure it can be added to what?

What is an existing policy

200

Everyone has been assigned this amount of hours to complete this training?

What is three hours

200

A complete review of an auto policy is also referred to as an?

What is an auto 360 review.

200
Our team handles a code that starts with N and what other code?

What is RQST

200

What was the longest day of the year in the northern hemisphere in 2021? 

What is June 20th or 21st

300

It is this person's responsibility to collect any earned premium prior to sending a lead over?

Who is the service broker

300

Training takes place using this platform?

What is AcadaMe

300

A comprehensive review of a habitational policy is AKA a?

What is a property 360 review
300

The code to be used for client email requests

What is NTCN

300

What is the next stat holiday in Ontario?

What is Canada Day!

400

XRefs stands for what? and Who is responsible to make any changes to those?

What is cross reference and who is the service broker

400
You also have the option of using this time to complete your training?

What is overtime

400

For clients with home and auto. Completing a review of the entire client file can also be viewed as an?

What is an annual review and we are now to add an ANRV activity for those.
400

The code to be used for Company memos

What is NTCO

400

How many hundreds of activities did our team close between 14 Jun and 23 Jun?

What is 800!

500

A new what will follow on next revision to reflect this new process?

What is a checklist

500

The following has been established if you have questions or want clarification about the this training?

What is a bridge

500

The activity code we are going to use for the NEW Winback Process? Hint, it starts with an N.

What is NXDT

500

This code can typically be reassigned to BEST if sent to you directly

What is NTCO

500

What animal on the brink of extinction has been reintroduced to Australia for the first time in 3000 years?

What is the Tasmanian Devil