Name one of the policies that must be reviewed before any solicitation takes place?
What is 1. Gift Acceptance Policy (AM-EP-004) 2. Solicitation of Funds, Products, or Services by Local NTF Programs (AM-EP-005) 3. AFP Code of Ethics
100
How often do we go through the COA re-accreditation?
What is every four years.
100
When was NTF established?
What is 2000
100
All case notes are to be entered into the client record after a visit within what time frame?
What is within 24 hours after client contact
100
How do we meet the diverse needs of clients?
What is through Family Team Meetings.
200
How does a child, family, or provider file a formal grievance?
What is Written Grievance Statement
200
Name the two ways that we get official feedback from our clients?
What is Annual Child and Family Satisfaction Surveys & Exit Interviews.
200
Prior to being Neighbor To Family, our agency was established under what name in 1998?
What is Neighbor To Neighbor.
200
When is the initial Family Team Meeting held?
What is 3-7 days from placement date.
200
Name two corporate CQI representatives?
or
Name two Daytona CQI representatives?
Corp: What is Amy Matt, Megan Brown, Karen Chrapek, and Cheryl Knight
Daytona: What is Mark Jones, Lavonne Lynch, or Jeanette Burcham
300
How do you access the agency's Policies and Procedures
What is NTF Website
300
What is CQI?
What is Continuous Quality Improvement
300
How many board members does NTF have?
What is 8
300
What is the current client to Case Manager work ratio?
What is 1:20
300
What does MEPA stand for?
What is Multi-Ethnic Placement Act
400
When are clients given information on rights/responsibilities?
What is Upon intake and placement.
400
Name 3 of the 5 NTF Performance and Outcome Measurements consistent across NTF programs.
What is 1. % of siblings placed together; 2. Average Length of Stay; 3. Average Number of Placements; 4. Number of Reunifications; 5. Number of Adoptions
400
What age range of clients does NTF serve?
What is 0 to 18
400
You just became aware of a critical incident...how long do you have to report it to your supervisor?
What is IMMEDIATELY report verbally (written to follow within 24 hours.
400
What does ICWA stand for?
What is Indian Child Welfare Act.
500
How many means of exits must there be from the foster child's bedroom?
What is TWO - all bedrooms must have either a window or door with approved means of exit, in addition to the normal entry/exit door?
500
Name four tools that NTF uses to measure our success?
What is 1. Outcomes Report; 2. Child and Family Satisfaction Surveys; Employee Satisfaction Surveys; case record reviews; exit interviews; critical incident reports; complaints/grievance reports; external audits; internal program reviews; Community Stakeholder Satisfaction Surveys; FCG Satisfaction Surveys.
500
What is our President/CEO's middle name?
What is No middle name
500
When is a Case Manager allowed to withold their client's mail?
What is when required to do so by the contract or governmental agency directive.
500
Where would you find the policy on filing an employee complaint?