Nuance Jeopardy

Systems

100

The system we use to view a customer's order information is called this in Eyeworx 2

SalesCenter-Nuance Orders

200

This tab is used to find a customer's account in CST

The "Customers" button

300

We must first generate one of these in CST to start a return

RMA

400

RMA is the abbreviation for this

Return Material Authorization

500

May I ask a few questions? We find the questions for a return in this button in Eyeworx 2.

Nuance Audio Returns

Say What?

100

1.25 Billion people world wide suffer from what level of hearing loss?

mild to moderate

200

The instances of this rises significantly with age, affecting 25% of individuals over the age of 60 and 50% for those over 75.

hearing loss

300

Untreated hearing loss can cause this debilitating disease where the mind begins to lose memory

Dementia

400

Untreated hearing loss can cause this mental illness, where the person is no longer emotionally fulfilled, or happy with the current state of their life 

Depression

500

Untreated hearing loss can cause a loss of this kind of required physical movement to live a healthy life

 Mobility

Oracle

100

If a customer needs an insurance claim, we use this escalation reason

Manual Insurance

200

If a customer needs a refund, we use this escalation reason

Refund Needed

300

We can send this, to a customer who claims our product injured them

Health and Safety Form

400

We have to add this, once we put an incident into solved

Disposition Code

500

We put our notes in Oracle here

Private Note

Call Flow

100

Each inbound call must have an enthusiastic "this"

Greeting

200

We must offer this at the end of every call

Survey

300

If we want to place someone on hold, we can ask this of them?

Permission

400

Four letter words are an example of what kind of language we do not want to use with the customer?

Profane

500

Not asking to put a customer on hold, will result in a quality score of this

zero