Ethics
protection and support of another’s rights
advocacy
period in chronic illness when the symptoms of the disease reappear
exacerbation
negative, often repetitive, disruptive behavior; also referred to as horizontal violence, lateral violence, and professional incivility
bullying
leadership style in which the leader assumes complete control over the decisions and activities of the group
autocratic leadership
an intentional tort in which one party makes derogatory remarks about another that diminishes the other party’s reputation
defamation of character
slander is oral defamation of character;
libel is written defamation of character
principle of doing good
beneficence
something that increases a person’s chance for illness or injury
risk factor
(1) objective understanding of the way in which a patient sees his or her situation, identifying with the way another person feels, putting oneself in another person’s circumstances and imagining what it would be like to share that person’s feelings; (2) intellectually identifying with the way another person feels
empathy
process used to work through conflicts in a way that minimizes negative effects and promotes positive consequences
conflict management
willful and purposeful misrepresentation that could cause, or has caused, loss or harm to people or property
fraud
situation that arises when attempted adherence to basic ethical principles results in two conflicting courses of action
ethical dilemma
frequency that a disease occurs
morbidity
rude, intimidating, and undesirable behavior directed at another person
incivility
leadership style characterized by a sense of equality between the leader and followers
democratic leadership
performing an act that a reasonably prudent person under similar circumstances would not do, or failing to perform an act that a reasonably prudent person under similar circumstances would do
negligence
keeping promises and commitments made to others
fidelity
irreversible illness that causes permanent physical impairment and requires long-term health care
chronic illness
exchange of information without the use of words
nonverbal communication
leadership style in which the leader relinquishes all power to the group
laissez-faire leadership
deep investigation into a sentinel event to determine why the event occurred, and exploring the circumstances that led to it to determine where improvements can be made
root cause analysis
set of beliefs that are meaningful in life and that influence relationships with others
values
behavior of an individual motivated by a personal desire to increase well-being and health potential
health promotion
communication tool to assist in effective communication related to patient safety concerns
CUS (communication tool):
CUS stands for I’m Concerned, I’m Uncomfortable, This is unSafe (or This is a Safety issue)
type of leadership in which the person creates revolutionary change and commits to the personal and professional growth of self and others
transformational leadership
legal responsibility for one’s acts (and failure to act); includes responsibility for financial restitution of harms resulting from negligent acts
liability