One
A __________ leadership theory makes decisions for the group, motivates by coercion, communicates down the chain of command.
Autocratic/Authoritarian
This person tends to influence by inspiring and enabling through advice and counsel
Leaders
Developing knowledge and skills in _____, ____, and ___prepares professional nurses to meet the challenges arising today and tomorrow
leading, managing, and following
Effective _____ depends on knowing, adhering to, and improving processes for efficiency and effectiveness.
management
The term complexity in CAS or complexity theory refers to
ways systems adapt and function.
Veracity is
truth-telling
The goal of ____is to improve the system, not to assign blame.
quality management
_______ involves continual analysis and evaluation of products and services to prevent errors and to achieve customer satisfaction.
Quality improvement (QI)
Who (person/department) is responsible for defining situations that place the system at some financial risk, such as medication errors or patient falls?
Risk Management
Remains current in the literature on quality and safety specific to nursing.
Follower
The goal of quality management is to improve systems and processes, not to assign _____.
The main purpose of state boards of nursing is to ensure enforcement of the act to protect the ___
public
The scope of nursing practice, those actions and duties that are allowable by the profession, is defined and guided by each state in the _____
Nurse Practice Act
____ is the nurse’s actions or lack of actions directly caused the patient’s harm. A direct relationship must exist between the failure to meet the standard of care and the patient’s injury.
Causation
ACOs aim to coordinate care and chronic disease management and improve the overall quality of care provided to ____ patients.
Medicare
The organizational (practice) setting for much of ambulatory based organizations are
group practice or private physician’s office
Principles guiding person-centered care include (4 total)
(1) treating people with dignity, compassion, & respect
(2) coordination of care
(3) personalization of care
(4) support of people to develop their strengths and abilities
The _____ is a delivery model that facilitates care integration across settings.
patient-centered medical home (PCMH)
_______ is an evidence-based strategy that has become an essential tool in the repertoire of the savvy nurse and nurse leader.
Motivational interviewing (MI)
Types of conflict handling in direct care nurses include _______ and _____.
avoidance and accommodation.