Week 6
What is the impact of unhealthy healthcare workplaces and workforces?
Emotional symptoms
anxiety, depression, or anger
Physical manifestations
fatigue, headache, and insomnia
Mental changes
decrease in sleep, concentration, and memory
Behavioral changes
smoking, drinking, mood changes, crying, and outbursts for no outward apparent reason
Patients injured because of substandard care have the right to sue the ____ and the ____.
institution
nurse
Fidelity is
keeping one’s promises
What is collective bargaining?
Process of negotiations between employers and groups of employees
The scope of nursing practice, those actions and duties that are allowable by the profession, is defined and guided by each state in the _____
Nurse Practice Act
Is accountable for quality and safety indicator performance within areas of responsibility.
Manager
What is Unionization?
An organization of workers who have come together to achieve common goals.
Promotes evidence-based practice standards
Follower
The goal of quality management is to improve systems and processes, not to assign _____.
blame
Emotional intelligence involves what 4 skills
self-awareness, self-management, social awareness, and relationship management
Nurses are ____ managers all the time.
risk
When decisions are made closest to where they have an effect, people are more satisfied, decisions are more practical, and _____ is enhanced.
quality
What is general adaptation syndrome?
Stress response; the general adaptation syndrome includes an alarm, resistance, and adaptation or exhaustion.
The goal of ____is to improve the system, not to assign blame.
quality management
Quintuple aim includes
improving population health, cost containment, patient satisfaction, well-being of healthcare workforce, and equity.