Chapter 1
A complex, cognitive process of choosing a particular course of action
Decision Making
Guide, direct, and motivate others
Management
T/F- Strength based leadership focuses on empowerment of workers’ strengths
True
What does "PDSA Cycle" stand for?
Plan-Do-Study-Act Cycle
Failure to use science, logic, and empirical evidence in decision making is an example of....
A frequent error in decision making
What determines if a person occupies a leadership position?
A person's behavior
What type of leader puts employees, customers, and the community first?
Servant Leader
These are box-diagrams used to visualize an existing workflow or process.
Flowcharts
Gender plays a role in how individuals make a decision. True or False
True
State the components of the management process
- Planning
- Organizing
- Staffing
- Directing
- Controlling
What is the ability to perceive, understand, and control one's own emotions as well as those of others called?
Emotional Intelligence
This principle states that roughly 80% of a project's effects comes from 20% of the causes.
Pareto principle
Refers to using a "trial-and-error" or "rule-of-thumb" approach to problem solving
Heuristics
Contingency leadership suggests that...
No one leadership style is ideal for every situation
Thought leadership is when one individual convinces another to consider a new idea or way of looking at things. True or False.
True
What are the three components/questions make up the Model For Improvement?