Violence
Any physical assault, threatening behavior, or verbal abuse occurring in the work setting”
Workplace Violence
Rational In control of emotions & behavior
Stage 1 Anxiety
Things that set a person up, and in the right conditions, they will become aggressive/hostile
Risk Factors
any unwanted, aggressive behavior that involves a
real or perceived power imbalance
Bullying
Area around us that we consider an extension of ourselves
Personal Space
Physical, Verbal, Non-verbal
Types of Violence
Appears lost & confused r/t problem solving
Stage-2
Contact the Room Service Ambassador
What is the best way to get your patient's meal ordered?
Hold people accountable, Confront the behavior
Report offenses as soon as possible
Dealing with bullying
Feet shoulder width apart, one slightly ahead of the other
Therapeutic Stance
Any event that is extremely upsetting and at least temporarily overwhelms internal resources
What is Trauma
Normal stress Frustrations of everyday life Minor annoyances
Stage-1
High risk clientele, Open 24/7, (In)Adequate lighting Isolated Work with Patients, Availability of Medications
Environmental Risk Factors in Healthcare
HR-ER-06, HR-ER-04
SEMC Policies on Harassment
This allows a patient to release energy
Verbal Venting
Chronic Acute events
Two types of Trauma
Appears lost & confused r/t problem solving
Stage-3
Conditions that set the risk factors into motion
Trigger factors
Workplace Stress, Learned behavior
Some Causes of Bullying
Staff should Ignore this when dealing with an angry patient
Challenging Questions
Invasive procedures, Physical touch, Personal questions that may be embarrassing or distressing and Gender of healthcare provider
What is Re-Traumatization
Increased stress High pitched, quavering, rapid speech Rapid heart beat & respirations Nervous habits
Stage-2
Rarely occurs without warning
Violence
unwelcome or unwanted advances
Sexual harassment
Offer simple, clear choices and consequences
Set and Enforce Reasonable Limits