Schedules
What is the protocol for reporting missed visits?
Notify the team via the patient slack channel
Per Calstro policy, what is the time given to submit documentation for a visit?
24 Hours
Why is it important to check the "Phone Order/Read Back" box on the bottom of the physicians order?
- documents that you have confirmed the order with the ordering physician
- "unlocks" the order for the pharmacy to see/fill the requested order
How often should Slack reports be posted after visits?
Every visit
How do you request Over Time?
Message DPCS or ADPCS
- include reason and time needed to complete your task
Why is it important to communicate schedule changes?
- compliance
- safety
- communication between field staff, office staff and families/facilities
What should you do if you don't feel your patient is declining and you're not sure what to document?
- Speak to RNCM
- Discuss in IDG
- Diagnosis Change?
How long do we have to deliver an antibiotic to a patient after receiving the new order?
4 hours unless family requests no late delivery
How soon after a patient visit should Slack report be posted?
As soon as possible
How quickly should I get the signed POLST to my patient's binder?
ASAP
- Communicate with your team to see who will be visiting next
TRUE or FALSE:
I should notify the scheduling team if a declined visit needs to be scheduled later in the week via patient channel or scheduling channel.
TRUE
If I need documentation faxed who should I tag?
PCCs
A nurse orders a medication for "Next Day" delivery, what timeframe should the nurse tell the family and/or facility to expect the medication delivery?
By 5PM the following day
Where should you place photos taken for assessment purposes?
In a thread
Who is Melissa and what is her role at Calstro?
Melissa assists us in staying in compliance with HR files.
To include:
- CPR
- Auto Insurance
- Licensure
- Setting up evaluations
Sets up evals
Assists with supplies
And much more!
Who should I contact first if I have questions regarding my schedule?
Vanessa in my scheduling channel
When should you complete an incident/occurrence report in HMD?
- Fall
- Infection/Antibiotic
- Medication Error
- Wounds
- Skin Tears
Does Calmoseptine require an order?
Yes
Where should supplies be requested?
Supply Channel
- coordinate with HHA for 2 week orders
Which orders require management approval?
- PT eval/additional PT visits
- Wound Specialist
- LAL mattress
- Speech therapy
When should I notify my patient/family of ETA?
No later than 10Am with a 2H window
Who can you reach out to for questions on your audit?
Vanessa
Are stop dates required for antibiotic orders?
Yes
Where should DME be requested?
Patient channel with PCC tagged
Who can we release patient information to?
Persons authorized by the patient or appointed decision maker